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Files repeatedly corrupted in Fixed Asset Manager

JoeGuitarman
Level 1

Is anyone using the Fixed Asset Manager Program. We have repeatedly had major file corruption for no apparent reason. We will be working in the program and the program will close on its own. When we restart and click on the client, it says it is not a fixed asset file. When we cannot rebuild the client index as that also says it is not a fixed asset file. We can rebuild the system index but that does nothing.

 

Does anyone have any experience with this.

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8 Replies 8
dd4vols
Level 9

I've used it for years... never had that problem.  Including this year to date.  Don't think it's a program problem, or this place would be slammed with posts like yours.

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JoeGuitarman
Level 1

Thanks for the quick reply. I have used FAM since 2012 without any issues as well. Just love bugs... and bug fixes. The only thing different this year is running Windows 10 .... Driving me crazy ...

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nytcpa2012
Level 3

it HAS been slammed for at least 2 years now.....the question is just worded in such a way that it didn't get matched up with the word "corrupted".  The posts usually say what message appears when they can't reopen a file.....something about "is not a data file....."

dd4vols
Level 9

You are right.... i have had that issue twice  this year... and of course.... on two of the bigger client schedules,    but never while working in the client file.   just when trying to reopen it.    I NEVER leave a FAM client file open any more.... though it might  have something to do with other bugs/programs sneaking in... 🙂

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Al007
Level 2

Yes you are correct. ProSeries has been slammed for FAM and other mishaps for more than two years. If they spent as much effort denying and dodging the deficiencies they could correct these issues. Intuit as organization is now interested in acquisitions and raising cash. They reduced their support company wide and suffer from ignoring customer issues.

Al007
Level 2

I have had three files destroyed by the fixed asset manager program.  It is truly beyond belief that this keeps happening.  Intuit as a whole has become a company devoid of ethics and/or concerns for its customers.  This is really theft of services - we pay for a program that destroys its own data files and not only does not work properly but makes us spend hours of time to reconstruct the lost data.  The customer support for ProSeries and QuickBooks has deteriorated in both wait time and quality of knowledge of the support person.  It is unfortunate for the users of their program that we have no recourse since Intuit ignores the complaints it is surely aware of.

Al007
Level 2

I have also experienced this problem of FAM corrupting its own files. This has happened to me four times. Believe it or not, when I searched this problem on the Internet, this problem existed in 2012 with tax preparers making the same exact comments. Clearly those in charge at Intuit/ProSeries pay no attention to the inherent problems and glitches in this program. The program is a "stepchild" as it does not update with the rest of ProSeries. Additionally, no one at ProSeries tech support could even tell me if the first version was ever updated. It would require manual updatiing if there was an update. The solution is to move on to a different tax software provider. Why bang your head against the wall working with defective software from a company that is indifferent in regard to customer issues?

TBo
Level 1

I'm going to try and get my money back. It did this right before my client meeting tomorrow. I'm disgusted

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