Community and Support

ProSeries Updater Fails and no updates are installed. 

where do you find the password to efile.This is new , when I am about to efile a tax file this box asking for password to efile popped up

Is anyone else having issues with the E-Signatures not working??  I cannot see the dashboard or send any e signatures for the past hour or so!  Smh.

 The popular support topics for the week of 1/26/2020 are found below.e-FileHow to Receive E-File Acknowledgements in ProSeries How do I attach PDF fi... read more

why am I being charged to efile when efile is suppose to be free with the program I purchashed

Has anyone received any IRS EF acknowledgements yet?

How do you modify the efCenter views.  I know how to modify the home base views but it does not seem to allow me to save changes to the efCenter views.Sinc... read more

I like to auto duplex my client's returns through ProPDF. It's a paper saver for me. However, I'm having a problem printing the PDF because of an problem in the... read more

When will e-signature be available for corporate and S-corp returns?  We have clients that already wish to take advantage of this new option

Indiana e-filed returns are rejecting Code:  (See Description)Form:  00Line #:  00Description: /ReturnState/AuthenticationHeader/TrustedCust... read more

Tried to E-File a 1040 tax return on 01/27/20.  Was not accepted by Intuit.  Message said due to Taxpayer Certainty and Disaster Tax Relief Act of 201... read more

Is there an option where the taxpayer can be notified about their refund when using direct deposit, I put the cell number on the RT Application Page 1 by going ... read more

I am unable to process signature.  Apparently, a perfectly functional routine was modified to create havoc for the clients.  This multistep process is... read more