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How to contact Lacerte for help

SOLVEDby IntuitLacerte Tax246Updated 2 weeks ago

Regular hours of operation resuming April 19th:

Regular hours of operationOpenClose
Monday through Friday6:00 AM5:00 PM
SaturdayClosedClosed
SundayClosedClosed
If you need...CallHours
Customer service and technical support1-800-933-9999See regular hours of operation above.
To purchase or renew your software1-800-933-9999See regular hours of operation above.

*All hours listed are in Pacific Time and all hours are subject to change without notice.

New for TY21: Digital Assistant

Don't want to wait on hold? New for tax year 2021, Lacerte has launched Digital Assistant inside your Ask/Search panel.

Digital Assistant will help you you find answers to most of your questions and if what you are looking for is not found or not helpful, Digital Assistant will allow you to Ask the Community, or Contact Support by entering a callback number. 

You can use the Digital Assistant for help 24/7, and the callbacks are available within our normally staffed hours. 

Additional information:

Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call.  If we miss you, we'll leave a voicemail with further instructions to reach us again.

HolidayOpenClose
Friday before Memorial Day,
Friday, May 27, 2022
6:00 AM3:00 PM
Memorial Day,
Monday, May 30, 2022
ClosedClosed
Friday before Juneteenth,
Friday, June 17, 2022
6:00 AM3:00 PM
Observance of Juneteenth,
Monday, June 20, 2022
ClosedClosed
Friday before Independence Day,
Friday, July 1, 2022
6:00 AM3:00 PM
Independence Day,
Monday, July 4, 2022
ClosedClosed

We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information please visit the Lacerte Community and Support Page.

Additionally, you can sign in to your My Account page to check order status, download available products, update firm information, check E-file Acknowledgements, and much more.

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