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How to contact Lacerte for help

Intuit Help

How to contact Lacerte for help

If you need help, you can call us directly or take advantage of our self-help options with the new Intuit Accountants Community.

For customer service and technical support, please call 1-800-933-9999. We offer extended hours for support at the busiest tax-filing times. See below for extended hours. Closed on all holidays listed below.

Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call.  If we miss you, we'll leave a voicemail with further instructions to reach us again.

If you need assistance with Intuit Practice management powered by Karbon see: How to contact Intuit Practice Management for help

Tax season hours of operation

Applicable 3/16 - 5/91OpenClose
Monday through Friday6:00 AM6:00 PM
Saturday8:00 AM2:00 PM
Sunday9:30 AM2:00 PM

*All hours listed are in Pacific Time

Due to the changes for tax year 2020 Individual Filing Deadline Lacerte will be closed for Easter on Sunday April 4th, 2021.

May deadline hours of operation1OpenClose
Monday, May 10th6:00 AM7:00 PM
Tuesday, May 11th6:00 AM7:00 PM
Wednesday, May 12th6:00 AM7:00 PM
Thursday, May 13th6:00 AM7:00 PM
Friday, May 14th6:00 AM7:00 PM
Saturday, May 15th6:00 AM6:00 PM
Sunday, May 16th6:00 AM6:00 PM
Monday, May 17th6:00 AM12:00 AM

*All hours listed are in Pacific Time

Holiday 1OpenClose
Columbus Day/Indigenous Peoples' Day,
Monday, October 12, 2020
6:00 AM6:00 PM
Veteran's Day,
Wednesday, November 11, 2020
6:00 AM5:00 PM
Day before Thanksgiving,
Wednesday, November 25, 2020
6:00 AM3:00 PM
Thursday, November 26, 2020
Day After Thanksgiving,
Friday, November 27, 2020
Day before Christmas Eve,
Wednesday, December 23, 2020
6:00 AM3:00 PM
Christmas Eve,
Thursday, December 24, 2020
Christmas Day,
Friday, December 25, 2020
Day before New Year's Eve,
Wednesday, December 30, 2020
6:00 AM3:00 PM
New Year's Eve,
Thursday, December 31, 2020
New Year's Day,
Friday, January 1, 2021
Martin Luther King Jr. Day,
Monday, January 18, 2021
Presidents' Day,
Monday, February 15, 2021
6:00 AM6:00 PM
Friday before Memorial Day,
Friday, May 28, 2021
6:00 AM3:00 PM
Memorial Day,
Monday, May 31, 2021
Sunday, April 4, 2021
Friday, July 2, 20216:00 AM3:00 PM
Day after Independence Day,
Monday, July 5, 2021

*All hours listed are in Pacific Time


Applicable 3/1 - 3/151OpenClose
Monday through Friday6:00 AM7:00 PM
Saturday8:00 AM2:00 PM
Sunday9:30 AM2:00 PM

*All hours listed are in Pacific Time

1All hours are subject to change without notice.

We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information please visit the Lacerte Community and Support Page.

Additionally, you can sign in to your My Account page to check order status, download available products, update firm information, check E-file Acknowledgements, and much more.

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