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How to contact Lacerte for help

Intuit Help
Intuit

How to contact Lacerte for help

For important information about using Internet Explorer, click here.

If you need help, you can call us directly or take advantage of our self-help options with the new Intuit Accountants Community.

For customer service and technical support, please call 1-800-933-9999. We're available weekdays from 6:00 AM to 5:00 PM (PST). We offer extended hours for support at the busiest tax-filing times. Closed on all holidays listed below.

Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call.  If we miss you, we'll leave a voicemail with further instructions to reach us again.

If you need assistance with Intuit Practice management powered by Karbon see: How to contact Intuit Practice Management for help

*All hours listed are in Pacific Time

1All hours are subject to change without notice.

Holiday 1OpenClose
Veteran's Day,
Wednesday, November 11, 2020
6:00 AM5:00 PM
Day before Thanksgiving,
Wednesday, November 25, 2020
6:00 AM3:00 PM
Thanksgiving,
Thursday, November 26, 2020
ClosedClosed
Day After Thanksgiving,
Friday, November 27, 2020
ClosedClosed
Day before Christmas Eve,
Wednesday, December 23, 2020
6:00 AM3:00 PM
Christmas Eve,
Thursday, December 24, 2020
ClosedClosed
Christmas Day,
Friday, December 25, 2020
ClosedClosed
Day before New Year's Eve,
Wednesday, December 30, 2020
6:00 AM3:00 PM
New Year's Eve,
Thursday, December 31, 2020
ClosedClosed
New Year's Day,
Friday, January 1, 2021
ClosedClosed
Martin Luther King Jr. Day,
Monday, January 18, 2021
ClosedClosed
Presidents' Day,
Monday, February 15, 2021
6:00 AM6:00 PM
Friday before Memorial Day,
Friday, May 28, 2021
6:00 AM3:00 PM
Memorial Day,
Monday, May 31, 2021
ClosedClosed
Easter,
Sunday, April 4, 2021
ClosedClosed
Friday, July 2, 20216:00 AM3:00 PM
Day after Independence Day,
Monday, July 5, 2021
ClosedClosed
Friday before Labor Day,
Friday, September 3, 2021
6:00 AM3:00PM
Labor Day,
Monday, September 6, 2021
ClosedClosed
Columbus Day/Indigenous Peoples' Day,
Monday, October 11, 2021
6:00 AM6:00 PM
September Extension Deadline Hours of Operation 1 Pacific Time
Open Close
Tuesday, September 7 through Friday, September 10, 2021 6:00 am 6:00 pm
Saturday, September 11, 2021 8:00 am 2:00 pm
Sunday, September 12, 2021 9:30 am 2:00 pm
Sunday, September 12th, 2021 9:30 am 2:00 pm
Monday, September 13th, 2021 6:00 am 6:00 pm
Tuesday, September 14th, 2021 6:00 am 6:00 pm
Wednesday, September 15th, 2021 6:00 am 6:00 pm
October Extension Deadline Hours of Operation 1 Pacific Time
Open Close
Monday, October 4th, 2021 6:00 am 6:00 pm
Tuesday, October 5th, 2021 6:00 am 6:00 pm
Wednesday, October 6th, 2021 6:00 am 6:00 pm
Thursday, October 7th, 2021 6:00 am 6:00 pm
Friday, October 8th, 2021 6:00 am 6:00 pm
Saturday, October 9th, 2021 8:00 am 2:00 pm
Sunday, October 10th, 2021 9:30 am 2:00 pm
Monday, October 11th, 2021 6:00 am 6:00 pm
Tuesday, October 12th, 2021 6:00 am 6:00 pm
Wednesday, October 13th, 2021 6:00 am 6:00 pm
Thursday, October 14th, 2021 6:00 am 6:00 pm
Friday, October 15th, 2021 6:00 am 6:00 pm

We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information please visit the Lacerte Community and Support Page.

Additionally, you can sign in to your My Account page to check order status, download available products, update firm information, check E-file Acknowledgements, and much more.

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