Regular hours of operation resuming April 19th:
|Regular hours of operation||Open||Close|
|Monday through Friday||6:00 AM||5:00 PM|
|If you need...||Call||Hours|
|Customer service and technical support||1-800-933-9999||See regular hours of operation above.|
|To purchase or renew your software||1-800-933-9999||See regular hours of operation above.|
*All hours listed are in Pacific Time and all hours are subject to change without notice.
New for TY21: Digital Assistant
Don't want to wait on hold? New for tax year 2021, Lacerte has launched Digital Assistant inside your Ask/Search panel.
Digital Assistant will help you you find answers to most of your questions and if what you are looking for is not found or not helpful, Digital Assistant will allow you to Ask the Community, or Contact Support by entering a callback number.
You can use the Digital Assistant for help 24/7, and the callbacks are available within our normally staffed hours.
- For trending topics and content, see Lacerte top content and resources.
- If you need help, you can call us directly or take advantage of our self-help options with the Intuit Accountants Community.
- If you need assistance with Intuit Practice management powered by Karbon see: How to contact Intuit Practice Management for help
- Closed on all holidays listed below.
Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call. If we miss you, we'll leave a voicemail with further instructions to reach us again.