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How to contact Lacerte for help

Intuit Help
Intuit

How to contact Lacerte for help

For important information about using Internet Explorer, click here.

If you need help, you can call us directly or take advantage of our self-help options with the new Intuit Accountants Community.

For customer service and technical support, call 1-800-933-9999. We're available weekdays from 6:00 AM to 5:00 PM (PT). We offer extended hours for support at the busiest tax-filing times. Closed on all holidays listed below.

Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call.  If we miss you, we'll leave a voicemail with further instructions to reach us again.

If you need assistance with Intuit Practice management powered by Karbon see: How to contact Intuit Practice Management for help

*All hours listed are in Pacific Time

1All hours are subject to change without notice.

Holiday 1OpenClose
Friday before Labor Day,
Friday, September 3, 2021
6:00 AM3:00PM
Labor Day,
Monday, September 6, 2021
ClosedClosed
Columbus Day/Indigenous Peoples' Day,
Monday, October 11, 2021
6:00 AM6:00 PM
September Extension Deadline Hours of Operation 1OpenClose
Friday, September 3, 20216:00 am3:00 pm
Labor Day,
Monday, September 6, 2021
ClosedClosed
Tuesday, September 7, 20216:00 am6:00 pm
Wednesday, September 8, 20216:00 am6:00 pm
Thursday, September 9, 20216:00 am6:00 pm
Friday, September 10, 20216:00 am6:00 pm
Saturday, September 11, 20218:00 am2:00 pm
Sunday, September 12, 20219:30 am2:00 pm
Monday, September 13, 20216:00 am6:00 pm
Tuesday, September 14, 20216:00 am6:00 pm
Wednesday, September 15, 20216:00 am6:00 pm
October Extension Deadline Hours of Operation 1OpenClose
Monday, October 4, 20206:00 am6:00 pm
Tuesday, October 5, 20216:00 am6:00 pm
Wednesday, October 6, 20216:00 am6:00 pm
Thursday, October 7, 20216:00 am6:00 pm
Friday, October 8, 20216:00 am6:00 pm
Saturday, October 9, 20218:00 am2:00 pm
Sunday, October 10, 20219:30 am2:00 pm
Monday, October 11, 20216:00 am6:00 pm
Tuesday, October 12, 20216:00 am6:00 pm
Wednesday, October 13, 20216:00 am6:00 pm
Thursday, October 14, 20216:00 am6:00 pm
Friday, October 15, 20216:00 am6:00 pm

We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information please visit the Lacerte Community and Support Page.

Additionally, you can sign in to your My Account page to check order status, download available products, update firm information, check E-file Acknowledgements, and much more.

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