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How to contact ProSeries for help

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How to contact ProSeries for help

If you need help, you can call us directly or take advantage of our self-help options with the new Tax Pro Community.

To contact sales, or renew your ProSeries product, please call 1-800-934-1040, Monday - Friday, 6:00 AM - 3:00 PM PT. Closed on all holidays listed below.

For customer service and technical support, please call 1-800-434-6818, Monday - Friday, 6:00 AM - 6:00 PM PT.

Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call.  If we miss you, we'll leave a voicemail with further instructions to reach us again.

 

July extended hours of operation

July Deadline Hours of Operation 1 Pacific Time
Open Close
Wednesday, July 1st, 2020 6:00 am 5:00 pm
Thursday, July 2nd, 2020 6:00 am 5:00 pm
Friday, July 3rd, 2020 Closed for Independence Day
Saturday, July 4th, 2020 Closed
Sunday, July 5th, 2020 Closed
Monday, July 6th, 2020 6:00 am 5:00 pm
Tuesday, July 7th, 2020 6:00 am 5:00 pm
Wednesday, July 8th, 2020 6:00 am 5:00 pm
Thursday, July 9th, 2020 6:00 am 5:00 pm
Friday, July 10th, 2020 6:00 am 5:00 pm
Saturday, July 11th, 2020 8:00 am 2:00 pm
Sunday, July 12th, 2020 9:30 am 2:00 pm
Monday, July 13th, 2020 6:00 am 6:00 pm
Tuesday, July 14th, 2020 6:00 am 6:00 pm
Wednesday, July 15th, 2020 6:00 am 10:00 pm
Thursday, July 16th, 2020 6:00 am 5:00 pm

Holiday 1 Pacific Time
Date Open Close
Friday Before Labor Day, August 30th, 2019 * 6:00 AM 3:00 PM
Labor Day, Monday, September 2nd, 2019 Closed
Columbus Day, Monday, October 14th, 2019 6:00 AM 6:00 PM
Veterans Day, Monday, November 11th, 2019 6:00 AM 5:00 PM
Day Before Thanksgiving, Wednesday, November 27th, 2019 6:00 AM 3:00 PM
Thanksgiving Day, Thursday, November 28th, 2019 Closed
Day After Thanksgiving, Friday, 29th, 2019 Closed
Day Before Christmas Eve, Monday, December 23rd, 2019 6:00 AM 3:00 PM
Christmas Eve, Tuesday, December 24th, 2019 Closed
Christmas, Wednesday, December 25th, 2019 Closed
New Year's Eve, Tuesday, December 31st, 2019 6:00 AM 3:00 PM
New Year's Day, Wednesday, January 1st, 2020 Closed
Martin Luther King, Jr. Day, Monday, January 20th, 2020 Closed
President's Day, Monday, February 17th, 2020 6:00 AM 6:00 PM
Friday Before Memorial Day Friday, May 22th, 2020 6:00 AM 3:00 PM
Memorial Day, Monday, May 25th, 2020 Closed
Day Before Independence Day, Friday, July 3rd, 2020 Closed

We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information please visit the ProSeries Community and Support Page.

Additionally, you can sign in to your My Account page to check order status, download available products, update firm information, check E-file Acknowledgements, and much more.

1All hours are subject to change without notice.

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