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How to contact ProSeries for help

SOLVEDby IntuitProSeries Basic745Updated 1 week ago

Tax season hours of operation

Applicable 1/22–2/28OpenClose
Monday through Friday6:00 AM6:00 PM
Saturday8:00 AM4:00 PM
If you need....CallHours
Customer service and technical support for ProSeries, ProSeries Basic, and using Intuit Link1-800-434-6818See tax season hours above.
To purchase or renew your ProSeries product1-800-934-1040Monday - Friday, 6:00 AM — 3:00 PM (PT). 

*All hours listed are in Pacific Time and all hours are subject to change without notice.

Additional information:

  • If you need help, you can call us directly or take advantage of our self-help options with the new Intuit Accountants Community.
  • Closed on all holidays listed below.

Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call.  If we miss you, we'll leave a voicemail with further instructions to reach us again.

Applicable 3/1 - 3/15OpenClose
Monday through Friday6:00 AM7:00 PM
Saturday8:00 AM4:00 PM
Sunday, March 6thClosedClosed
Sunday, March 13th9:30 AM2:00 PM
Applicable 3/16 - 4/3OpenClose
Monday through Friday6:00 AM6:00 PM
Saturday8:00 AM4:00 PM
April deadline hours of operationOpenClose
Monday, April 4th6:00 AM7:00 PM
Tuesday, April 5th6:00 AM7:00 PM
Wednesday, April 6th6:00 AM7:00 PM
Thursday, April 7th6:00 AM7:00 PM
Friday, April 8th6:00 AM7:00 PM
Saturday, April 9th8:00 AM4:00 PM
Sunday, April 10thClosedClosed
Monday, April 11th6:00 AM7:00 PM
Tuesday, April 12th6:00 AM7:00 PM
Wednesday, April 13th6:00 AM7:00 PM
Thursday, April 14th6:00 AM7:00 PM
Friday, April 15th6:00 AM7:00 PM
Saturday, April 16th6:00 AM6:00 PM
Sunday, April 17th6:00 AM6:00 PM
Monday, April 18th6:00 AM12:00 AM
Martin Luther King Jr. Day - observed,
Monday, January 17, 2022
President's Day,
Monday, February 21, 2022
6:00 AM6:00 PM
Friday before Memorial Day,
Friday, May 27, 2022
6:00 AM3:00 PM
Memorial Day,
Monday, May 30, 2022
Friday before Juneteenth,
Friday, June 17, 2022
Friday before Independence Day,
Friday, July 1, 2022
6:00 AM3:00 PM
Independence Day,
Monday, July 4, 2022

We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information please visit the ProSeries Community and Support Page.

Additionally, you can sign in to your My Account page to check order status, download available products, update firm information, check E-file Acknowledgements, and much more.

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