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How to contact ProSeries for help

Intuit Help
Intuit

How to contact ProSeries for help

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If you need help, you can call us directly or take advantage of our self-help options with the new Intuit Accountants Community.

To contact sales, or renew your ProSeries product, call 1-800-934-1040; Monday - Friday, 6:00 AM — 3:00 PM (PT). Closed Saturday and Sunday.

For customer service and technical support for ProSeries, ProSeries Basic, and using Intuit Link with ProSeries, call 1-800-434-6818. We're available weekdays from 6:00 AM to 5:00 PM (PT). We offer extended hours for support at the busiest tax-filing times. Closed on all holidays listed below.

Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call.  If we miss you, we'll leave a voicemail with further instructions to reach us again.

*All hours listed are in Pacific Time

1All hours are subject to change without notice.

Holiday1OpenClose
Friday before Labor Day,
Friday, September 3, 2021
6:00 AM3:00 PM
Labor Day,
Monday, September 6, 2021
ClosedClosed
Columbus Day/Indigenous Peoples' Day,
Monday, October 11, 2021
6:00 AM6:00 PM
Veterans Day,
Monday, November 15, 2021
6:00 AM5:00 PM
Day before Thanksgiving,
Wednesday, November 24, 2021
6:00 AM3:00 PM
Thanksgiving,
Thursday, November 25, 2021
ClosedClosed
Day after Thanksgiving,
Friday, November 26, 2021
ClosedClosed
Day before Christmas Eve,
Thursday, December 23, 2021
6:00 AM3:00 PM
Christmas Eve,
Friday, December 24, 2021
ClosedClosed
Christmas Day - observed,
Monday, December 27, 2021
ClosedClosed
New Year's Eve - observed,
Thursday, December 30, 2021
6:00 AM3:00 PM
New Year's Day - observed,
Friday, December 31, 2021
ClosedClosed

*All hours listed are in Pacific Time

October Extension Deadline Hours of Operation 1OpenClose
Monday, October 4, 20216:00 am6:00 pm
Tuesday, October 5, 20216:00 am6:00 pm
Wednesday, October 6, 20216:00 am6:00 pm
Thursday, October 7, 20216:00 am6:00 pm
Friday, October 8, 20216:00 am6:00 pm
Saturday, October 9, 20218:00 am2:00 pm
Sunday, October 10, 20219:30 am2:00 pm
Monday, October 11, 20216:00 am6:00 pm
Tuesday, October 12, 20216:00 am6:00 pm
Wednesday, October 13, 20216:00 am6:00 pm
Thursday, October 14, 20216:00 am6:00 pm
Friday, October 15, 20216:00 am6:00 pm

We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information please visit the ProSeries Community and Support Page.

Additionally, you can sign in to your My Account page to check order status, download available products, update firm information, check E-file Acknowledgements, and much more.

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