If you need... | Call | Hours |
---|---|---|
Customer service and technical support | See hours of operation here. | |
To purchase ProConnect, click Buy now on our website or call | Monday - Friday, 6:00 am - 3:00 am (PT) |
Stay up to date on what's current! Bookmark the ProConnect Hot Topics page using CTRL+D.
We offer extended hours for support at the busiest tax-filing times. Live chat support is also available during these hours.
Tax season hours of operation
Applicable 1/20–3/1 | Open | Close |
---|---|---|
Monday through Friday | 6:00 AM | 6:00 PM |
Saturday | 8:00 AM | 4:00 PM |
Sunday | CLOSED | CLOSED |
Applicable 3/2 - 3/29 | Open | Close |
---|---|---|
Saturday | 8:00 AM | 4:00 PM |
Sunday | CLOSED | CLOSED |
Monday through Friday -- March 4 through March 8 | 6:00 AM | 7:00 PM |
Saturday March 9 | 8:00 AM | 4:00 PM |
Sunday March 10 | 9:30 AM | 2:00 PM |
Monday through Friday -- March 11 through March 15 | 6:00 AM | 7:00 PM |
Saturday March 16 | 8:00 AM | 4:00 PM |
Sunday March 17 | CLOSED | CLOSED |
Monday through Friday -- March 18 through March 22 | 6:00 AM | 6:00 PM |
Saturday March 23 | 8:00 AM | 4:00 PM |
Sunday March 24 | CLOSED | CLOSED |
Monday through Friday -- March 25 through March 29 | 6:00 AM | 6:00 PM |
Saturday March 30 | 8:00 AM | 4:00 PM |
Sunday March 31 | CLOSED | CLOSED |
April deadline hours of operation | Open | Close |
---|---|---|
Monday, April 1 | 6:00 AM | 7:00 PM |
Tuesday, April 2 | 6:00 AM | 7:00 PM |
Wednesday, April 3 | 6:00 AM | 7:00 PM |
Thursday, April 4 | 6:00 AM | 7:00 PM |
Friday, April 5 | 6:00 AM | 7:00 PM |
Saturday, April 6 | 8:00 AM | 4:00 PM |
Sunday, April 7 | CLOSED | CLOSED |
Monday, April 8 | 6:00 AM | 7:00 PM |
Tuesday, April 9 | 6:00 AM | 7:00 PM |
Wednesday, April 10 | 6:00 AM | 7:00 PM |
Thursday, April 11 | 6:00 AM | 7:00 PM |
Friday, April 12th | 6:00 AM | 7:00 PM |
Saturday, April 13 | 6:00 AM | 6:00 PM |
Sunday, April 14 | 6:00 AM | 6:00 PM |
Monday, April 15 | 6:00 AM | 12:00 AM |
*All hours listed are in Pacific Time and all hours are subject to change without notice.
Holiday hours
Holiday | Open | Close |
---|---|---|
Friday before Memorial Day Friday, May 24, 2024 | 6:00 AM | 3:00 PM |
Memorial Day Monday, May 27, 2024 | Closed | Closed |
Day before Juneteenth Tuesday, June 18, 2024 | 6:00 AM | 3:00 PM |
Juneteenth Wednesday, June 19, 2024 | Closed | Closed |
Day before Independence Day Wednesday, July 3, 2024 | 6:00 AM | 3:00 PM |
Independence Day Thursday, July 4, 2024 | Closed | Closed |
Digital Assistant is now available
Don't want to wait on hold? ProConnect has launched Digital Assistant, which you can access by going to in the upper-right, and selecting Assistant.
- The Assistant will help find answers to most common tax and product questions. The more frequently you interact with the Assistant, the faster it learns, and we can quickly improve the answers available to you.
- The Assistant will also allow options to contact ProConnect Tax Support right there in the same window. Select Contact ProConnect Tax Support to see all Contact Expert options.
- After selecting the Return Type, Contact Options with the Estimated Wait time for each option will appear.
- Callback – By entering a direct callback number, an Expert will call you around the estimated wait time. Callbacks are first in, first out.
- Chat – Connect to an Expert via Chat within the same Assistant Window.
The Assistant can be accessed 24/7. Callbacks and Chat are available within our normal support hours.
Additional information:
- If you need help, you can call or chat in with us directly, or take advantage of our self-help options with the Intuit Accountants Community.
- To renew your ProConnect Tax product, follow the steps in this article.
- ProSeries support, see: How to contact ProSeries for help
- Intuit Practice management powered by Karbon, see: How to contact Intuit Practice Management for help
Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call. If we miss you, we'll leave a voicemail with further instructions to reach us again.