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How to contact ProConnect Tax for help

Intuit

How to contact ProConnect Tax for help

If you need help, you can call or chat in with us directly, or take advantage of our self-help options with the new Tax Pro Community.

To contact sales or renew your ProConnect Tax product, please call 1-844-861-3603, Monday - Friday, 6:00 am - 3:00 pm PT. Closed on all holidays listed below.

For customer service and technical support, please call 1-800-200-7599, Monday - Friday, 6:00 AM - 5:00 PM PT. Live chat support is also available during these hours.

Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call.  If we miss you, we'll leave a voicemail with further instructions to reach us again.

If you need assistance with ProSeries support see:  How to contact ProSeries for help

If you need assistance with Intuit Practice management powered by Karbon see: How to contact Intuit Practice Management for help

We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information please visit the ProConnect Tax Community and Support Page.

Holiday 1 Pacific Time
Date Open Close
Columbus Day,
Monday, October 12, 2020
6:00 AM 6:00 PM
Veteran's Day,
Wednesday, November 11, 2020
6:00 AM 5:00 PM
Day before Thanksgiving,
Wednesday, November 25, 2020
6:00 AM 3:00 PM
Thanksgiving,
Thursday, November 26, 2020
Closed
Day After Thanksgiving,
Friday, November 27, 2020
Closed
Day before Christmas Eve,
Wednesday, December 23, 2020
6:00 AM 3:00 PM
Christmas Eve,
Thursday, December 24, 2020
Closed
Christmas Day,
Friday, December 25, 2020
Closed
Day before New Year's Eve,
Wednesday, December 30, 2020
6:00 AM 3:00 PM
New Year's Eve,
Thursday, December 31, 2020
Closed
New Year's Day,
Friday, January 1, 2021
Closed
Martin Luther King Jr. Day,
Monday, January 18, 2021
Closed
Friday before Memorial Day,
Friday, May 28, 2021
6:00 AM 3:00 PM
Memorial Day,
Monday, May 31, 2021
Closed
Tax season hours of operation1 Pacific Time
Applicable 1/23 - 2/28 and 3/16 - 4/4 Open Close
Monday through Friday 6:00 AM 6:00 PM
Saturday 8:00 AM 4:00 PM
Sunday Closed

 

March deadline hours of operation1 Pacific Time
Applicable 3/1 - 3/15 Open Close
Monday through Friday 6:00 AM 7:00 PM
Saturday 8:00 AM 4:00 PM
Sunday, March 7th Closed
Sunday, March 14th 9:30 AM 2:00 PM
April deadline hours of operation1 Pacific Time
Open Close
Thursday, April 1st 6:00 AM 6:00 PM
Friday, April 2nd 6:00 AM 6:00 PM
Saturday, April 3rd 8:00 AM 4:00 PM
Sunday, April 4th 9:30 AM 2:00 PM
Monday, April 5th 6:00 AM 7:00 PM
Tuesday, April 6th 6:00 AM 7:00 PM
Wednesday, April 7th 6:00 AM 7:00 PM
Thursday, April 8th 6:00 AM 7:00 PM
Friday, April 9th 6:00 AM 7:00 PM
Saturday, April 10th 6:00 AM 6:00 PM
Sunday, April 11th 6:00 AM 6:00 PM
Monday, April 12th 6:00 AM 7:00 PM
Tuesday, April 13th 6:00 AM 7:00 PM
Wednesday, April 14th 6:00 AM 7:00 PM
Thursday, April 15th 6:00 AM 12:00 AM
September Extension Deadline Hours of Operation 1 Pacific Time
Open Close
Friday, September 4th, 2020 6:00 am 3:00 pm
Tuesday, September 8th, 2020 6:00 am 6:00 pm
Wednesday, September 9th, 2020 6:00 am 6:00 pm
Thursday, September 10th, 2020 6:00 am 6:00 pm
Friday, September 11th, 2020 6:00 am 6:00 pm
Saturday, September 12th, 2020 8:00 am 2:00 pm
Sunday, September 13th, 2020 9:30 am 2:00 pm
Monday, September 14th, 2020 6:00 am 6:00 pm
Tuesday, September 15th, 2020 6:00 am 6:00 pm
October Extension Deadline Hours of Operation 1 Pacific Time
Open Close
Monday, October 5th, 2020 6:00 am 6:00 pm
Tuesday, October 6th, 2020 6:00 am 6:00 pm
Wednesday, October 7th, 2020 6:00 am 6:00 pm
Thursday, October 8th, 2020 6:00 am 6:00 pm
Friday, October 9th, 2020 6:00 am 6:00 pm
Saturday, October 10th, 2020 8:00 am 2:00 pm
Sunday, October 11th, 2020 9:30 am 2:00 pm
Monday, October 12th, 2020 6:00 am 6:00 pm
Tuesday, October 13th, 2020 6:00 am 6:00 pm
Wednesday, October 14th, 2020 6:00 am 6:00 pm
Thursday, October 15th, 2020 6:00 am 6:00 pm

1All hours are subject to change without notice.

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