If you need help, you can call or chat in with us directly, or take advantage of our self-help options with the new Tax Pro Community.
To contact sales or renew your ProConnect Tax product, please call 1-844-861-3603, Monday - Friday, 6:00 am - 3:00 pm PT. Closed on all holidays listed below.
For customer service and technical support, please call 1-800-200-7599, Monday - Friday, 6:00 AM - 5:00 PM PT. Live chat support is also available during these hours.
Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call. If we miss you, we'll leave a voicemail with further instructions to reach us again.
If you need assistance with ProSeries support see: How to contact ProSeries for help
If you need assistance with Intuit Practice management powered by Karbon see: How to contact Intuit Practice Management for help
Holiday hours of operation
| Holiday 1 |
Pacific Time |
| Date |
Open |
Close |
Columbus Day,
Monday, October 12, 2020 |
6:00 AM |
6:00 PM |
Veteran's Day,
Wednesday, November 11, 2020 |
6:00 AM |
5:00 PM |
Day before Thanksgiving,
Wednesday, November 25, 2020 |
6:00 AM |
3:00 PM |
Thanksgiving,
Thursday, November 26, 2020 |
Closed |
Day After Thanksgiving,
Friday, November 27, 2020 |
Closed |
Day before Christmas Eve,
Wednesday, December 23, 2020 |
6:00 AM |
3:00 PM |
Christmas Eve,
Thursday, December 24, 2020 |
Closed |
Christmas Day,
Friday, December 25, 2020 |
Closed |
Day before New Year's Eve,
Wednesday, December 30, 2020 |
6:00 AM |
3:00 PM |
New Year's Eve,
Thursday, December 31, 2020 |
Closed |
New Year's Day,
Friday, January 1, 2021 |
Closed |
Martin Luther King Jr. Day,
Monday, January 18, 2021 |
Closed |
Friday before Memorial Day,
Friday, May 28, 2021 |
6:00 AM |
3:00 PM |
Memorial Day,
Monday, May 31, 2021 |
Closed |
Tax season hours of operation
| Tax season hours of operation1 |
Pacific Time |
| Applicable 1/23 - 2/28 and 3/16 - 4/4 |
Open |
Close |
| Monday through Friday |
6:00 AM |
6:00 PM |
| Saturday |
8:00 AM |
4:00 PM |
| Sunday |
Closed |
March deadline hours of operation
| March deadline hours of operation1 |
Pacific Time |
| Applicable 3/1 - 3/15 |
Open |
Close |
| Monday through Friday |
6:00 AM |
7:00 PM |
| Saturday |
8:00 AM |
4:00 PM |
| Sunday, March 7th |
Closed |
| Sunday, March 14th |
9:30 AM |
2:00 PM |
April deadline hours of operation
| April deadline hours of operation1 |
Pacific Time |
|
Open |
Close |
| Thursday, April 1st |
6:00 AM |
6:00 PM |
| Friday, April 2nd |
6:00 AM |
6:00 PM |
| Saturday, April 3rd |
8:00 AM |
4:00 PM |
| Sunday, April 4th |
9:30 AM |
2:00 PM |
| Monday, April 5th |
6:00 AM |
7:00 PM |
| Tuesday, April 6th |
6:00 AM |
7:00 PM |
| Wednesday, April 7th |
6:00 AM |
7:00 PM |
| Thursday, April 8th |
6:00 AM |
7:00 PM |
| Friday, April 9th |
6:00 AM |
7:00 PM |
| Saturday, April 10th |
6:00 AM |
6:00 PM |
| Sunday, April 11th |
6:00 AM |
6:00 PM |
| Monday, April 12th |
6:00 AM |
7:00 PM |
| Tuesday, April 13th |
6:00 AM |
7:00 PM |
| Wednesday, April 14th |
6:00 AM |
7:00 PM |
| Thursday, April 15th |
6:00 AM |
12:00 AM |
September extension deadline hours of operation
| September Extension Deadline Hours of Operation 1 |
Pacific Time |
|
Open |
Close |
| Friday, September 4th, 2020 |
6:00 am |
3:00 pm |
| Tuesday, September 8th, 2020 |
6:00 am |
6:00 pm |
| Wednesday, September 9th, 2020 |
6:00 am |
6:00 pm |
| Thursday, September 10th, 2020 |
6:00 am |
6:00 pm |
| Friday, September 11th, 2020 |
6:00 am |
6:00 pm |
| Saturday, September 12th, 2020 |
8:00 am |
2:00 pm |
| Sunday, September 13th, 2020 |
9:30 am |
2:00 pm |
| Monday, September 14th, 2020 |
6:00 am |
6:00 pm |
| Tuesday, September 15th, 2020 |
6:00 am |
6:00 pm |
October extension deadline hours of operation
| October Extension Deadline Hours of Operation 1 |
Pacific Time |
|
Open |
Close |
| Monday, October 5th, 2020 |
6:00 am |
6:00 pm |
| Tuesday, October 6th, 2020 |
6:00 am |
6:00 pm |
| Wednesday, October 7th, 2020 |
6:00 am |
6:00 pm |
| Thursday, October 8th, 2020 |
6:00 am |
6:00 pm |
| Friday, October 9th, 2020 |
6:00 am |
6:00 pm |
| Saturday, October 10th, 2020 |
8:00 am |
2:00 pm |
| Sunday, October 11th, 2020 |
9:30 am |
2:00 pm |
| Monday, October 12th, 2020 |
6:00 am |
6:00 pm |
| Tuesday, October 13th, 2020 |
6:00 am |
6:00 pm |
| Wednesday, October 14th, 2020 |
6:00 am |
6:00 pm |
| Thursday, October 15th, 2020 |
6:00 am |
6:00 pm |
1All hours are subject to change without notice.
