When I complete a return and attempt to create a PDF, ProSeries says the file is saved at C:\ProPDF\TY2020 but there are no files being saved. I ran a search of the entire C;\ drive and the file was not to be found. This has occurred on 3 different files. What step(s) am I omitting?
You are logged in on your computer as a certain user. That user, or the user group it belongs to, must have write access to the "C:\ProPDF\TY2020" folder. This is separate from the folder where your ProSeries installation is, typically "C:\ProWin20".
While I could see that being an issue if I was on a network, the fact that this is a private computer with only one user that has run ProSeries for more than 5 years, I have not changed any access rights.
I welcome any further suggestions ASAP as I am beginning to stack up returns.
If you are the owner of the firm, manage your office, or are the only ProSeries user in your office, you must: complete the initial setup, and invite additional software users (if applicable).
This was a good idea. It didn't work, but a good thought.
I was on the telephone with the Intuit people and they had remoted into my computer and I had them stumped. I had high hopes when the tech put me on hold and said he would discuss with a manager. Hopes right up until he disconnected.
Open to more ideas.