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PDF and Component Repair tools for Lacerte

Intuit Help
Intuit

PDF and Component Repair tools for Lacerte

This article will help you run the PDF Repair or Component Repair tool and understand what each utility does. We offer the PDF Repair tool and the Component Repair tool to resolve issues you may occasionally encounter using Lacerte.

To run the PDF Repair tool:

  1. Close Lacerte.
  2. Download the Lacerte Tool Hub Install file. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop).
  3. Open the file you downloaded (LacerteToolsHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
    PCG_LAC_TH_Icon.png

If you can't find the icon, do a search in Windows for Lacerte Tool Hub and select the program.

Step 2: Using the tool in the Lacerte Tool Hub

  1. Open the Lacerte Tool Hub.
  2. Select Printing on the left.
  3. Click on Lacerte PDF Repair Tool.
    PCG_LAC_TH_PDFRepair.png
  4. Follow the on-screen instructions to run the Lacerte PDF Repair tool.

The PDF Repair tool corrects PDF printing issues in Lacerte for any current tax year, as far back as 2002; corrects PDF printing issues for Document Management System (DMS); and corrects PDF printing issues in certain older versions of ProSeries.

  • Ends tax program background processes.
  • Removes temporary printer files.
  • Stops and restarts the Print Spooler service.
  • Ends Spoolsv.exe and SLPwow64.exe printer processes, as these can cause the program to hang when generating a PDF or printing.
  • Uninstalls and reinstalls program-specific PDF Converters.
  • Renames the Amyuni300 and 400 dlls as well as remove them from the registry.

To run the Component Repair tool:

We recommend you have your IT specialist run this tool for you. The Component Repair tool is not designed to fix any issue with printers or printing.

  1. Close Lacerte.
  2. Download the Lacerte Tool Hub Install file. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop).
  3. Open the file you downloaded (LacerteToolsHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
    PCG_LAC_TH_Icon.png

If you can't find the icon, do a search in Windows for Lacerte Tool Hub and select the program.

Step 2: Using the tool in the Lacerte Tool Hub

  1. Open the Lacerte Tool Hub.
  2. Select Program on the left.
  3. Click on Run Repair Tool, selecting the one relevant to the version of Lacerte you're troubleshooting.
    PCG_LAC_TH_RunRepair.png
  4. Follow the on-screen instructions to launch the Component Repair tool.

Much like the Tool Hub version of this tool, we recommend you have your IT specialist run this tool for you. The Component Repair tool is not designed to fix any issue with printers or printing.

  1. Click below to download the applicable version of the Component Repair tool:
  2. Launch the executable file you just downloaded. By default, this file should be found in your Downloads folder.
  3. Follow the on-screen prompts to run the Component Repair tool.
  • Ends ProSeries or Lacerte background processes.
  • Ends MSIEXEC process and re-registers it.
  • Un-registers and re-registers MSXML4 and MSXML6 dlls.
  • Installs MSXML 4.0 SP3.
  • Stops and restarts Windows Installer service.
  • Repairs C++ 2005, 2008, 2010, 2012 (ProSeries only)
  • Repairs Java Runtime (Lacerte only).
  • Repairs Entitlement Client (ProSeries only).
  • Repairs .NET Framework 3.5 and 4.5.1.
  • Runs .NET Checker where you can manually verify the .NET installations.

Related topics:

Resolving printing errors in ProSeries
General Troubleshooting Steps for Printing From Lacerte Tax

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