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lacerte support

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Level 1
last updated ‎May 01, 2020 9:12 AM

Anyone else had it with Lacerte Support? I went from desk top to the Cloud version on March 24 and it has been a nightmare since.  One issue after another.  Constant blaming of Rightnetworks and a total lack of competent support.  I'm up to 5 + weeks now and I have spoken to supervisors and I still cannot get a call back or update even when the supervisor Danny promises me he will update me.   And the price I am paying for this product !!! And it is one issue after another.  I cringe every time a new issue comes up because it means I have to talk to a very incompetent support person.  My patience are gone, I truly wish I had never gone to this cloud version.  So what has been your experience with other tax software?  I can't continue like this.

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Level 15
last updated ‎May 01, 2020 9:12 AM

Maybe @IntuitAustin or @IntuitBettyJo can get someone to help with this new wonder service.

 


ex-AllStar
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Level 3
last updated ‎May 01, 2020 9:12 AM

I have been using Lacerte exclusively for about 25 or 30 years and it was great until a few years ago. I don't know why the support has declined .☹️

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Level 7
last updated ‎May 01, 2020 9:12 AM

My understanding of Cloud or Hosted product, is that it all works "in the browser." Is your setup within System Requirements as outlined here https://www.rightnetworks.com/system-requirements/

I wonder about things, like, if they call an orange an orange then why don't we call a banana a yellow; or an apple a red? Blueberries, I understand.
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