Julie Hickey
Level 1

Anyone else had it with Lacerte Support? I went from desk top to the Cloud version on March 24 and it has been a nightmare since.  One issue after another.  Constant blaming of Rightnetworks and a total lack of competent support.  I'm up to 5 + weeks now and I have spoken to supervisors and I still cannot get a call back or update even when the supervisor Danny promises me he will update me.   And the price I am paying for this product !!! And it is one issue after another.  I cringe every time a new issue comes up because it means I have to talk to a very incompetent support person.  My patience are gone, I truly wish I had never gone to this cloud version.  So what has been your experience with other tax software?  I can't continue like this.

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