Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

2021 Lacerte installation and access My Account Management

Cindy94930
Level 2

I am trying to install 2021 Lacerte, but I can't access My Account.  When I click on that button, I am taken to a blank page.  I have called Lacerte about this and they do not have an answer.

Labels (1)
0 Cheers
9 Replies 9
abctax55
Level 15

Try a different browser.  I can't get to *myaccount* using certain browsers (AVG).  

Microsoft Edge seems to work best.

Former Chump..oops..AllStar...I used to be a people person, then people ruined it


If a post answers your question, click on *Accept as solution* for future searches
Cindy94930
Level 2

I have tried Microsoft Edge, Internet Explorer and Firefox in addition to Chrome.  I have disabled all security software, cleared cookies, updated everything.  

0 Cheers
abctax55
Level 15

@IntuitBettyJo 

Can you help out here?  Thanks !

Former Chump..oops..AllStar...I used to be a people person, then people ruined it


If a post answers your question, click on *Accept as solution* for future searches
0 Cheers
Cindy94930
Level 2

I am very frustrated that I can't install the 2021 program that I have paid for.  Does anyone else have this problem?  When I call, they keep me on the line for two hours then tell me to send a ticket through the 2020 Lacerte program.  I have already done that.  They responded by saying it is only resolvable on the phone.

0 Cheers
abctax55
Level 15

@IntuitGabiU 

Any chance you can step in here?

@Cindy94930 

I've pinged two Intuit employees for you; hopefully one will chime in.

Former Chump..oops..AllStar...I used to be a people person, then people ruined it


If a post answers your question, click on *Accept as solution* for future searches
0 Cheers
Cindy94930
Level 2

Thank You

0 Cheers
IntuitGabiU
Community Manager
Community Manager

@Cindy94930 are you still experiencing a blank page while accessing My account? I'll let you know when I find out more. 

+ adding 2020 Lacerte Tax Program Update. Also confirm that your current program is up to date as well! 

abctax55
Level 15

Gabi, thanks for helping.

Former Chump..oops..AllStar...I used to be a people person, then people ruined it


If a post answers your question, click on *Accept as solution* for future searches
0 Cheers
Cindy94930
Level 2

Yes, still experiencing blank screen - this has been happening for months.

0 Cheers