Ran into an inability to access my account (blank screen) spoke to several Lacerte support people.  Mostly used Firefox but finally tried Chrome which didn't work either UNTIL per Lacerte support staff I right-clicked under "intuit accountants" and choose "incognito" and Bingo!  Tried again using Firefox and the incognito option not found.  A least two hours were wasted.  I feel like I wrestled  a 'gator.

I need a nap and it's only 9:50AM