Cindy94930
Level 2
12-18-2021
02:13 PM
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Hello,
Yes, I finally got it working. I hired a tech to help, but they were unsuccessful, telling me it seemed to be a problem with my user name and password, which I usually couldn't even get to. I called back Lacerte and they had me run thru everything again and when I retried Firefox for what much have been the tenth time, it worked. I haven't retried accessing my account as I successfully installed the 2021 program. I am hoping Lacerte will hear from more people like us and find out what the issue is.