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2021 Lacerte installation and access My Account Management

Cindy94930
Level 2

I am trying to install 2021 Lacerte, but I can't access My Account.  When I click on that button, I am taken to a blank page.  I have called Lacerte about this and they do not have an answer.

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11 Replies 11
abctax55
Level 15

Try a different browser.  I can't get to *myaccount* using certain browsers (AVG).  

Microsoft Edge seems to work best.

(I wanna be a member of the pot stirring club too)
Cindy94930
Level 2

I have tried Microsoft Edge, Internet Explorer and Firefox in addition to Chrome.  I have disabled all security software, cleared cookies, updated everything.  

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abctax55
Level 15

@IntuitBettyJo 

Can you help out here?  Thanks !

(I wanna be a member of the pot stirring club too)
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Cindy94930
Level 2

I am very frustrated that I can't install the 2021 program that I have paid for.  Does anyone else have this problem?  When I call, they keep me on the line for two hours then tell me to send a ticket through the 2020 Lacerte program.  I have already done that.  They responded by saying it is only resolvable on the phone.

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abctax55
Level 15

@IntuitGabiU 

Any chance you can step in here?

@Cindy94930 

I've pinged two Intuit employees for you; hopefully one will chime in.

(I wanna be a member of the pot stirring club too)
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Cindy94930
Level 2

Thank You

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IntuitGabiU
Community Manager
Community Manager

@Cindy94930 are you still experiencing a blank page while accessing My account? I'll let you know when I find out more. 

+ adding 2020 Lacerte Tax Program Update. Also confirm that your current program is up to date as well! 

abctax55
Level 15

Gabi, thanks for helping.

(I wanna be a member of the pot stirring club too)
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Cindy94930
Level 2

Yes, still experiencing blank screen - this has been happening for months.

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bpgarwood
Level 1

I have the same issue.  Blank screen when signing into my account on all web browsers I've tried (Edge, Internet Explorer, Firefox, Chrome).

Were you able to get it working?  If so, how?

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Cindy94930
Level 2

Hello,

Yes, I finally got it working.  I hired a tech to help, but they were unsuccessful, telling me it seemed to be a problem with my user name and password, which I usually couldn't even get to.  I called back Lacerte and they had me run thru everything again and when I retried Firefox for what much have been the tenth time, it worked.  I haven't retried accessing my account as I successfully installed the 2021 program.  I am hoping Lacerte will hear from more people like us and find out what the issue is.

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