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Return Count

TTNS
Level 2

I'm new to ProSeries Basic and did not know that when you Print Preview it counts as 1 of your returns, even though you did not mail or email.  Will Intuit add back to your return count for this type of user error?

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4 Replies 4
jofijohnjoseph
Level 4

You are using the software to prepare a return, why shouldn't you be charged accordingly?

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TTNS
Level 2

I was doing a MFJ/MFS comparison because this option is not available in the Basic series (again another thing I didn’t know), and I had to input each one manually. Would’ve did every thing on paper if I new it would take away from my return counts.

Didn’t know if their team provided grace for newbies. I’m learning as I go.

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Just-Lisa-Now-
Level 15
Level 15

Im surprised it doesnt prompt you that youre 'authorizing' a return when you Efile, Print or Print Preview.  I know in Professional it makes you authorize before any of these things when youre working with a PPR product.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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TTNS
Level 2

No it doesn’t. Didn’t get prompted until it said I had 3 returns left. I will call and see if they will help a new customer.