If you are trying to efile 1040 return, you are about a month too early. https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/february-12th-opening-d...
In File Explorer, can you go to your installation directory, navigate to \32bit\logs, and email proseries.txt to firstname.lastname@example.org?
Hopefully that will give us some clue as to why startup is taking so long. Even though eFile is closed for TY19 individual, that shouldn't impact startup performance. Something else might be going on.
There's a couple issues here.
- EFE is not yet open for individual TY19 or TY20 returns. It will open Feb 12th
- The EF Converter log is wrongfully reporting prior year activity, along with just completed activity. You can ignore anything that’s prior year.. we have a fix for TY20, and will get a fix out for TY19.
- The slowness at login for this user is a completely different issue we're looking into, in partnership with the team that owns that piece.