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proseries 2019

Level 3

2019 proseries  is taking forever to start and log in. can't convert files to efile

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8 Replies 8
Level 15

If you are trying to efile 1040 return, you are about a month too early. https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/february-12th-opening-d...

 


ex-AllStar
Level 3

but just trying to convert for efile

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Employee
Employee

In File Explorer, can you go to your installation directory, navigate to \32bit\logs, and email proseries.txt to proseries_engineering@intuit.com?

Hopefully that will give us some clue as to why startup is taking so long. Even though eFile is closed for TY19 individual, that shouldn't impact startup performance. Something else might be going on.

 

Level 3

just sent the file

 

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Level 1

Having the same issues. Did you ever get any response to this that helped fix it? I can't convert corporate returns or transmit Corporate Returns. I can't receive acknowledgements either. 

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Level 1

Having the same issues. Did you ever get any response to this that helped fix it? I can't convert corporate returns or transmit Corporate Returns. I can't receive acknowledgements either. 

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Level 3

tech support is working on it now. had to send them some files.

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Employee
Employee

There's a couple issues here.

  1.      EFE is not yet open for individual TY19 or TY20 returns. It will open Feb 12th
  2.     The  EF Converter log is wrongfully reporting prior year activity, along with just completed activity. You can ignore anything that’s prior year.. we have a fix for TY20, and will get a fix out for TY19.
  3.  The slowness at login for this user is a completely different issue we're looking into, in partnership with the team that owns that piece.