Hi, not really sure where to put this question - my software is ProSeries Professional but this question is about a new client, an individual who did their own 2019 return with TurboTax.
On the page headed ELECTRONIC POSTMARK - CERTIFICATION OF ELECTRONIC FILING it says "Your return has been rejected by the IRS". I asked her about this, if it ever did get accepted or if she paper filed and she said she'd never known what that statement met.
So I'm afraid the returns did not get filed. How can she find out? She had balances due (Fed and AZ) which she paid. I've asked if she received correspondence.
Turbotax sends a confirmation Email, Im not sure what kind of verification she can get in her TT account for prior year.
You might try asking over in the TT boards, its been a few years since I volunteered over there, I cant remember what they offer.
You could enter her info into 2019 Proseries and e-file it when filing opens up. If it goes thru, she never filed it. Otherwise it will reject as duplicate SS# in IRS database. Hopefully she sent payment in with vouchers so they have on record payment on her account.