There's a couple issues here.

1.      EFE is not yet open for individual TY19 or TY20 returns. It will open Feb 12th
2.     The  EF Converter log is wrongfully reporting prior year activity, along with just completed activity. You can ignore anything that’s prior year.. we have a fix for TY20, and will get a fix out for TY19.
3.  The slowness at login for this user is a completely different issue we're looking into, in partnership with the team that owns that piece.