The program crashing is out of control. It happens about 10- times a day and isn't tied to any one thing I am doing. Sometimes it happens when I am printing, sometimes when it is just open and I am putting together a tax return, sometimes when I am entering data.
I have tried the fix that was offered by Pro Series a number of times and that hasn't helped at all.
This is just icing on the cake of an already stress filled tax season.
Is anyone else experiencing this increase over the past week to 10 days.
Have you rebooted the computer THEN used the Repair updates in the Windows Program menu (dont start up ProSeries)?
Scroll through this thread to find this post
I just read Ernie's reply and I like him have tried their fix multiple times. Closed everything I was working on, rebooted my computer, ran the fix and then reopened Pro Series and it didn't help at all. If anything, the past couple of days it is actually worse. I have taken to saving my files every few minutes.
I don't get any error message, Pro Series just quietly slips away and closes itself each time.
I just tried the other thing that was in the thread about "sending logs" to Orlando and when I tried that I get a message that there was an error in creating the zip file.
This has not been a stellar year for Pro Series for sure.
Program has been crashing at least once a day since I started in Jan. After update on Thursday, Feb 18th it's crashing pretty much every client during prep and when I try to e-file. Applied the "repair update" fix several times. No help. Spent two hours e-filing 3 returns on Saturday. Took Sunday and today off figuring they'll have a fix today. I will go in tomorrow, and if it's still crashing I will seriously consider getting Drake.
Ugh. I remember that all too well. We had to print everything to pdfs and then print them from the pdfs so it wouldn't crash.
Yes!! I've been printing directly from a PDF since before that issue happened so, I was safe. A few years before when I'd print from within PS, it would take several minutes.....no one at PS gave me a satisfactory answer. My IT guy said to print from PDF and it was WAY faster!!
Yes program shuts off at least 10 to 20 times per day, no crash message appears any more now just simply logs out and shuts down completely. This has to be an error in one of the last updates we did! Please proseries fix this before we all pull our hair out!