Morning all, everyone knows we're quick to complain about customer service at Intuit, and we should. On the other side of the coin we should also give kudos when warranted. I had a credit from last year to be applied to the 2020 program, and I was dreading the call to support. Surprise ! was on phone about 10 minutes, and done. So thanks to Intuit this time.
Good experience with Intuit customer service - 1
Bad experience with Intuit customer service - 8,573,116,467
Since I don't read every post here, let me know if I miss another good experience so that I can update the counter.
I posted recently about a good experience I had with tech support (which was probably needed only because of a glitch in the program) -- but it happened before tax season.
The question always should be, are there other companies who do it better? Someone mentioned an Intuit competitor that answers with a human on the first ring. Someone else reported that they are being bought out by a company that got out of the British coal mining business.
This is my last Season with PTO after 8 years. Tel Support has declined year after year to the point where if an issue is too complicated for a Rep. that cannot help you (they keep you on hold for an hour and "check in" with you every 10 minutes), then they simply disconnect you. This has happened to me 3 times already this Season. UNACCEPTABLE. I am running a business, Intuit is running theirs into the ground!
"Raise your hand if you're in favor of the inmates running the asylum"
But we we would have to develop an inmate "team" in order to follow proper Intuit protocol.