This is my last Season with PTO after 8 years. Tel Support has declined year after year to the point where if an issue is too complicated  for a Rep. that cannot help you (they keep you on hold for an hour and "check in" with you every 10 minutes), then they simply disconnect you. This has happened to me 3 times already this Season. UNACCEPTABLE. I am running a business, Intuit is running theirs into the ground!