BobKamman
Level 15

I posted recently about a good experience I had with tech support (which was probably needed only because of a glitch in the program) -- but it happened before tax season.  

The question always should be, are there other companies who do it better?  Someone mentioned an Intuit competitor that answers with a human on the first ring.  Someone else reported that they are being bought out by a company that got out of the British coal mining business.