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E-filing error

BillPurf
Level 2

I attempted to e-file a return and received a message that I didn't have the latest version of pro-series in order to do so.  My updates say that I do.

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9 Replies 9
IRonMaN
Level 15

Try going to your computer start button.  Click on it and then select ProSeries and from there select "repair updates".  See if that solves the problem.

I'm keeping this job. But I am selling surplus anvils on the side. If you are interested please call 867-5309
BillPurf
Level 2

not.  However, when I select a taxpayer to work on I get a "scripts error", and it asks if I want to continue.  Would that have anything to do with the problem?

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IRonMaN
Level 15

Try rebooting your computer to fix that one.

I'm keeping this job. But I am selling surplus anvils on the side. If you are interested please call 867-5309
IRonMaN
Level 15

Out of curiosity, what version of the program is showing up for you?

I'm keeping this job. But I am selling surplus anvils on the side. If you are interested please call 867-5309
BillPurf
Level 2

 I find the current version of the program that is installed?

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Donnie_B_Good
Level 3

If the client can't be E-Filed due to an error message about your program not being current, then reopen that client's file (including the state if applicable) and resave.  This will change the client's data to be current with the recent upgrade.  Then you should be able to E-File it.

BillPurf
Level 2

 Tried that five times; no luck

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IRonMaN
Level 15

See if you can get there after rebooting your computer.  

I'm keeping this job. But I am selling surplus anvils on the side. If you are interested please call 867-5309
IRonMaN
Level 15

Click "help" > "about Proseries"

I'm keeping this job. But I am selling surplus anvils on the side. If you are interested please call 867-5309