I have 70 returns that were efiled and accepted by IRS. The US ef status say Sent to Lacerte. I have tried to reconcile the ACK file but can't get the status to change. Any idea how to update it. We lock multiple returns by the ef status and need this fixed.
If acknowledgements do not automatically apply
- Highlight the client on the Client list.
- Click the E-File menu.
- Mouse-over Step 3 e-file acknowledgement status.
- Select Update Acknowledgement Status for Selected Return(s).
My last suggestion is the dreaded call to support.