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US ef Status not updating for efile accepted return. How do I fix?

Lisa Dewey
Level 2

I have 70 returns that were efiled and accepted by IRS.   The US ef status say Sent to Lacerte.  I have tried to reconcile the ACK file but can't get the status to change.  Any idea how to update it.  We lock multiple returns by the ef status and need this fixed.  

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8 Replies 8
George4Tacks
Level 15

Select the client(s) and use E-File > e-file support tools > Reconcile ACKS received.


ex-AllStar
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Lisa Dewey
Level 2

I tried this also.   Did not work.

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George4Tacks
Level 15

How about 

If acknowledgements do not automatically apply

  1. Highlight the client on the Client list.
  2. Click the E-File menu.
  3. Mouse-over Step 3 e-file acknowledgement status.
  4. Select Update Acknowledgement Status for Selected Return(s).

My last suggestion is the dreaded call to support. 


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Lisa Dewey
Level 2

Already tried that too.   Also called support and the tech support couldn't find it in her manual to fix.  So, I'm screwed!  

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George4Tacks
Level 15

Maybe @IntuitBettyJo could be a really experience support person to help on Monday.

 


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IntuitBettyJo
Community Manager
Community Manager

Hi there @Lisa Dewey 

Apologize for the delay, are you still having trouble with the e-file status? 

-Betty Jo 

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Lisa Dewey
Level 2

Yes, the problem is still there.   I did not have time to reach out to support.

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cindybissevon
Level 2

I have the same problem.  Can only call when you are not open.  I wake at 0300 west coast time.

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