US ef Status not updating for efile accepted return. How do I fix?

[Lisa Dewey]

I have 70 returns that were efiled and accepted by IRS.   The US ef status say Sent to Lacerte.  I have tried to reconcile the ACK file but can't get the status to change.  Any idea how to update it.  We lock multiple returns by the ef status and need this fixed.  

[George4Tacks]

Select the client(s) and use E-File > e-file support tools > Reconcile ACKS received.

[Lisa Dewey]

I tried this also.   Did not work.

[George4Tacks]

How about 

If acknowledgements do not automatically apply

1. Highlight the client on the Client list.
2. Click the E-File menu.
3. Mouse-over Step 3 e-file acknowledgement status.
4. Select Update Acknowledgement Status for Selected Return(s).

My last suggestion is the dreaded call to support. 

[Lisa Dewey]

Already tried that too.   Also called support and the tech support couldn't find it in her manual to fix.  So, I'm screwed!  

[George4Tacks]

Maybe @IntuitBettyJo could be a really experience support person to help on Monday.

[IntuitBettyJo]

Hi there @Lisa Dewey 

Apologize for the delay, are you still having trouble with the e-file status? 

-Betty Jo 

[Lisa Dewey]

Yes, the problem is still there.   I did not have time to reach out to support.

[cindybissevon]

I have the same problem.  Can only call when you are not open.  I wake at 0300 west coast time.