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What is a "res" link and how do I find one

DGD
Level 1

I am trying to install updates to several years of ProSeries because Intuit said it was necessary to use the applications from 2024 forward.  I either get stuck in a ProSeries update screen or get the following message from Windows:

Get an app to open this 'res' link

Your PC doesn't have an app that can open this link.  Try looking for a compatible app in the Microsoft Store.

The Microsoft Store has no such app.  Any suggestions?

 

 
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1 Comment 1
Just-Lisa-Now-
Level 15
Level 15

There was another post with this same exact problem a few weeks ago!   

I believe the solution ended up to be a Windows reinstallation, not a full restore, just a reinstall over what they already had...they had a power outage that knocked out their system afterwards they started getting this same error when they tried to update Proseries

Heres the thread about it, scroll down to the very last comment

https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/proseries-error-message...


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪