I keep getting the warning that the Version of ProSeries I am using is no longer current....
So I update the software, same problem....
Then I tried again, same problem.
I found the tab "Refresh Updates" and did that, the update took forever....
Tried to e-file again, same problem.
On my laptop, I updated, no issues with e-filing...
What am I missing...
Who knows what it could be.... all of a sudden I cannot download updates from the pro series module, it says Pro Series is not responding. Like you I have no idea why this happened. Now I have to download the updates outside of the program on the screen that pops up when you put your computer on.
@Steve Stohr "I have super slow internet....AT&T, one step above the old dial up garbage... "
Try buying an ad in the Wall Street Journal about that
Can you both email the following file to firstname.lastname@example.org
[ProSeries installation directory]\appData\updateLog.txt
Where ProSeries Installation Directory is probably C:\BasWin20 or C:\ProWin20
We've been seeing 3 main issues with updates: Update 22, Update 18 and general inability to download files (primarily for Comcast/Xfinity customers). The reason and fix varies, but at a high level amounts to "external things getting in the way". Hopefully with those logs I can diagnose.
For knowledge / Google purposes..
Steve is good now, after
- Turning off Avast Anti-Virus
- Open File Explorer
- Renaming C:\ProWin20\forms\1040_20\pspdfs to C:\ProWin20\forms\1040_20\pspdfs_backup
- Running ProSeries 2020 -> Tools Repair Updates
The issue seems to be Avast (and maybe others) are putting some sort of "protection" on some of our directories, and blocking updates. The two main ones are that pspdfs directory or \32bit. If you look at [installationDirectory]\appData\UpdateLog.txt and search for Error(18) you'll see what file/directory is getting locked:
[Sun Feb 14 16:03:40 2021] ### 1040 individual Failed - Error(18) - patch:C:\ProWin20\Updates\wfdipro-200-202285.rtp - File: C:\ProWin20\forms\1040_20\pspdfs\F8821_SW.pdf - ProSeries Update - Failure Opening New File: C:\ProWin20\forms\1040_20\pspdfs\F8821_SW.pdf
Rename the directory that contains the file, then run repair updates.
We continue to work with the updates vendor to figure out why this is happening and to prevent it.. but haven't made progress yes.