Can you both email the following file to proseries_engineering@intuit.com

[ProSeries installation directory]\appData\updateLog.txt

Where ProSeries Installation Directory is probably C:\BasWin20 or C:\ProWin20

We've been seeing 3 main issues with updates: Update 22, Update 18 and general inability to download files (primarily for Comcast/Xfinity customers). The reason and fix varies, but at a high level amounts to "external things getting in the way".  Hopefully with those logs I can diagnose.