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return will not print after e-filing

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Level 2

After e-filing, I am not able to print the return.  The printing log says everything printed, but only the Client letter actually printed.  How do I get the returnmto print?

 

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Level 15
Level 15

Go into your Print Options and verify which printer is chosen for printing Tax forms, make sure some Windows or program update didnt swap it out with a different one.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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Level 15
Level 15

Go into your Print Options and verify which printer is chosen for printing Tax forms, make sure some Windows or program update didnt swap it out with a different one.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

View solution in original post

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Level 2

Thanks. After waiting an hour on hold, Tech Support suggested saving as a PDF. The return was in the C drive and I was able to print from there.  

This problem started with the update 2/25. Intuit is aware of the issue.

 

 

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Level 15
Level 15

I updated this morning and then got the dreaded Printer error 10250, I could print to PDF, but I couldnt print to the printer.....powered off both computer and printer and restarted, all back to normal now!


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 1

we are experiencing printing problems that started yesterday. so far reinstalling workstations has helped.

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