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Return Authorization is blocking efile of federal tax returns

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Level 2

Used ProSeries Professional for 20 years without problems. This year - I can't file my first federal tax return in  ProSeries basic because of a strange screen saying I need to do a return authorization and pay $ 41 . I thought I bought unlimited federal returns ?

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Level 2

Problem fixed !

I had to go to the My Account Dashboard and download form there the ProSeries Basic. That fixed this issue - which was created because I previously had downloaded the 2019 software from inside my version of 2018 Professional. That cause a glitch since I only paid for Basic  for tax year 2019.

It took 25 minutes on the phone - but I love cust rep. Antionette ... she was great.

View solution in original post

6 Replies 6
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Level 15
Level 15

Many many complaints of similar behavior these past few days, Im not sure whats going on with the licensing, Im afraid a call to support may be in order, they opened 20 minutes ago.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Highlighted
Level 2

Thank you ... on hold now for customer service - will let you know

Highlighted
Level 2

Problem fixed !

I had to go to the My Account Dashboard and download form there the ProSeries Basic. That fixed this issue - which was created because I previously had downloaded the 2019 software from inside my version of 2018 Professional. That cause a glitch since I only paid for Basic  for tax year 2019.

It took 25 minutes on the phone - but I love cust rep. Antionette ... she was great.

View solution in original post

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Level 15
Level 15

Thats an easy fix! Thanks for sharing!


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Highlighted
Level 2

 that fix only lasted in morning.  Now again I can't e-file

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Level 15
Level 15

Its trying to charge you to file ?  or you have a new problem now?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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