electronic filed accepted return

[lburdickandassociates]

A return in 2019 was accepted on 5-22-2020 but when a transcript and record of account was pulled says no return on file. 9325 says accepted in fresno at that date.what do I do. Even the account when accessed you can see payments made just not applied to anything

[The-Tax-Lady · Accepted solution]

Have your client sign an 8821. Call the Practioner Priority line 866-860-4259, fax them the 8821 and ask them to review it.

[lburdickandassociates]

seems easy enough... to be honest it is actually my own return from 2019.  I was wondering why I did not receive 2nd stimulus payments but thought nothing of it.  Then when I checked again and I logged into check my own payments were applied and return status and it said no return on file to date for 2019. When I went into 2019 to check. it is there, accepted with out any issues. 9325 says Fresno 5-22-2020. So priority hotline  is best bet.

[Just-Lisa-Now-]

and if you call the PPS hotline and it says the lines are too busy to call back later, call right back!  every time it does this to me I get through the second call.

[lburdickandassociates]

I just tried to call PPS and most of day got a weird message that call did not go thru.  Now I got a call back and seemed weird and was told I could only inquire about business returns and not personal returns.  It seemed strange.  I am just checking to see if my return has been processed since I have a submission ID with date and my online account claims no return was filed.  I guess I will try again.....  866-860-4259 Is the number I called...

[The-Tax-Lady]

They're probably doing courtesy hang ups, go thru all the prompts and they say good bye and hang up.

That's the number I use, but you can always verify it on IRS.gov. I have received the new, but rare, call back feature. Make sure you enter the right prompt for Individual returns, not business.