I was on Tech Support today. They are now aware of the problem and are trying to fix. They thought they had a solution, but it did not work for me. They wanted to delete cookies on internet explorer, however, that did not solve it.
I tried the recommendation about the cookies and it did not work. When inside the return and go for esignature request it goes through some of the motions about the 8879 then it hangs up on a white screen. 40% of my business relies on docusign forms. They need to fix this quickly!
Agreed! Same issue since Thursday. After an hour with support and updating Internet Explorer to most current version I was able to transmit a couple of returns last night but receiving the error again this morning...
Based on the message below, i cleared cookies on my browsers AND I refreshed updates by going to update:refresh updates:refresh updates for installed products. Now I am able to send requests for e-signatures! I don't know which helped, but I know it helped.
Between the time i phoned support and the time they called back, my tweaks (clearing cookies and refreshing updates) fixed the problem. When Proseries support called me back, she suggested I make internet explorer my default browser and go to internet options, advanced tab, and reset internet explorer to the default settings. I previously had chrome as my default browser. Hope this helps.
I spent 1 1/2 hours with tech. It included using repair update and reinstalling the software but no luck. The tech contacted the programmers and they are aware of the issue and working with DocuSign techs to resolve. They will email me when fix.
Yes, this problem keeps coming back-sometimes in a different way. e-signature has been a pain this season. Today, I was getting a message eSignature cannot fetch data, try again later or something like that. I closed my chrome browser and tried again and it worked...was it because I closed the browser or because I tried again later or neither?
Today when I tried e-signature it appeared to process, but then ended on a white screen...I tried all my best efforts and the I received the message cannot find URl...I called support and they had me go to ProWin19, 32bit folder and label it old, then run proseries installation. It did not take long. It reinstalled the 32 bit folder. Afterward, e-signature worked...hopefully for the rest of the season. Hope this helps someone else.
BethP - Has this solved your problem. I hesitate to change anything with the program and mess something else up like Efiling...But this is extremely frustrating updating, closing, opening, retrying every time I want to request an eSignature. Need more time to prepare returns, not trouble shooting!
Same issue here as well.
OK here's an update.... 1st I tried to reload my Proseries tax program - No help, 2nd ) I reboot the entire comp and reloaded the ProSeries Program, That solved the invalid URL error! BUT, when I ran the Signature program afterward it came up with the what box but it was blank? no place to click next? heck no words at all? so closed everything down and tried again NOTHING same blank box. Then BINGO it came to me I run duel Monitors so I moved the Proseries program to the Main monitor and everything worked like it was supposed to. Hope this helps anybody having problems out there!
I am using ProSeries since 1994 (Network & Full Library)
Due to current Shelter in Place Problem this year we try to use e-Signature but it is not working we ask before buying Sales Person assure it is working and we try it did not work EROR URl
Tech Support do not have any solution just work around problem JUST Wastage of Time
We called Friday first Tech Support keep on line almost 1 1/2 Hour then she ask hold call disconnect
We called again same drill for almost 2 hours no good solution the she ask to login to Server ask to reboot so bring the server down call our Tech Support it took 5 hours to fix and make it work.
Tech Support just doing what they were told to do keep us busy.
E-Signature is not working for us but almost couple more in our area try to use same Error
Similar is the case for DMS, it is working then all of sudden stop sending files from ProSeries to DMS and Tech support always blame to our operating system.
We need e-signature during this time most in current situation and it is not working
We need some solution quick, Intuit have lot more resources to solve the Problem which we as individual do not have it.
I am having the same problem.
In this time, considering the situation, they should also make E-signature Free, as there is no other way to get E-File Consent from clients. A lot of my clients don't own a Printer/Scanner.
Getting a white blank pop-up. Very Frustrating.
Is anyone using the SmartVault DocuSign integration instead? I realize there are more steps to send the request but if it works, then the total time spent should still be less. SmartVault also charges less but I found the integration worth the extra cost until this year.
We have been backing up the *.INI files in the workstation 32bit folder and then running workstation setup and the restoring the *.ini file s to the 32bit folder and that will work for a week or two but nothing seems to be a perm solution.
I continue to have problems intermittently. If I clear the history/cookies etc from the google chrome, then refresh the files in Proseries, it works for a while. It's pretty aggravating. I hope Intuit is going to provide some relief(monetary) for this nonsense.