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ProSeries - ServerBusy Error PopUp

Level 2

Hi

My firm is using ProSeries Professional and I receive a Popup on occasion that says:

 

IMG_0348.jpg

 

ServerBusy

This action cannot be completed because the other program is busy.  Choose "Switch To" to activate the busy program and correct the problem".   

The only way I can resolve this is to totally shut down and restart all my programs.  I am unable to open the program until I do this.  A few others in my firm have the same problem and a few have never had it happen.  Our IT person contacted ProSeries and was on a phone call trying to resolve it for a long time with NO RESOLUTION.  Its a royal pain to have to totally restart.   

My memory on my computer is sufficient so they don't think that is the issue.    If I keep the programs open, I have no issue.  Its when I close and then want to reopen, I have to do a total shutdown.  Has anyone come across this situation?  I usually have ProSeries18, ProSeries 19 and QuickBooks Premier Desktop open at the same time.  Thanks in advance for any input.

Karen

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6 Replies 6
Level 15
Level 15

I get it too!  No clue why, whether I choose Switch To or Retry it pops up a few more times then eventually resolves itself...sometimes it starting the program, sometimes while transmitting Efiles...doesnt seem to create any other problems for me besides that message, so I havent wasted much time trying to figure it out.... I havent ever have to shut down the program to get it to resolve...Im only running one program at a time though, I see you mention programs in the plural.

switchtoretry.png


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 1

I have had the same problem not only in Pro Series, but when I'm not in Pro Series.  I let the computer run its course.  Wonder if my auto-back up program is causing it.

 

 

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Level 15
Level 15

I have Carbonite backup running in the background as well as an anti virus, but thats all...so I'm not sure if one of those are interfering or not. 

If I click Switch To, it opens the Windows programs menu, as if I'd hit the Start button in the corner...then continues doing what its suppose to be doing....so I dont get it.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 2

Thanks for the reply.   When I choose "switch to or retry" it just keeps on spinning. They only way I get into the program is to do a total shutdown.  Yes, I am running a few programs but so aren't the other people in my firm with no issue.  We have same computers, programs etc.  Its very strange how it only effects a few computers and not all.  Not sure about the auto-backup program but will mention it to our IT specialist.  Thanks for the help.

 

Karen

Level 1

I am using Pro Series for 5 years and today was the first time this happened. Nothing has been changed on my computer.  I have to click few times to resolve issue and than it works.  Really annoying to have 4-5 times popping error massage before system e-files. I will try to shut down and restart hope this will give permanent solution.  

Thank you all for sharing your experiences. Saved me so much time by not calling customer service. 

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Level 15
Level 15

I hadnt had it happen in quite some time, but just started a few days ago again...maybe my anti virus is doing something at the same time? or Carbonite is backing up files at the same time? Im not sure what makes it happen.  I just keep hitting Switch To and it eventually ends up doing what it should.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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