I have the same issue with one return. All the others have been transmitted and accepted, but one return is stuck at Intuit. There was an alert that came through when I opened ProSeries on Tuesday, February 16, that said,
"ProSeries 2020 Individual returns filed on or before 2/12/21 may still be displaying a "Sent to Intuit" status. We are experiencing a delay in processing certain individual federal and state returns. At this time please continue to update your E-file status. We are working to get these returns processed as quickly as possible."
No updates since then, at least not that I've received. It would be nice to have a timeline as to when this will be resolved and to know what "certain individual....returns" means. Is the problem related to a specific form or schedule included in the return?
This problem appears to be getting resolved. I had four state returns stuck in this status for a week; yesterday, three of them were finally pushed through to the states and accepted.
At this time, I only have one state return stuck in this Intuit purgatory.
Purgatory? For me is HELL. My own personal tax return is the one in question. It's been a week.
And the customer "service" when I called, the guy asked for my EFIN. In recent years nobody asked for that number to confirm identity.
On the survey they sent: I vented.
One Federal Return still stuck, and it happens to be my own. I have been waiting for a week. Last time I called Proseries they never did nothing and I was in hold for more than 45 minutes.
I may have to send it by mail.