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Pro Series Basic will not install after download. I have Windows 10 (64-bit) 14.36 GB RAM

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Level 1

I read similar issues in years past.  This is the first time I've had a problem.  Spent over two hours with technical support.  They said others were having the same problem.  Message says can't install on this system.

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Employee
Employee

I'm sorry that didn't work. To double check, you created a new file called  ProSeriesPrereqBypass.txt  in your C:\\ drive? Do you get the message quickly after you start the installer, or does it go through most of the install? Can you specify the exact message you are getting? 

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Employee
Employee

I'm sorry you've run into this issue. The engineering team is researching why this is happening, and will address it by our December release.

In the meantime, I posted a workaround in this post: https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/re-2020-won-t-load-says...

 

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Level 1

I tried setting up the file you suggested and I still got the same message when trying to install. Software cannot be installed on my system.

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Employee
Employee

I'm sorry that didn't work. To double check, you created a new file called  ProSeriesPrereqBypass.txt  in your C:\\ drive? Do you get the message quickly after you start the installer, or does it go through most of the install? Can you specify the exact message you are getting? 

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Level 1

Albert was able to help me.  It was complicated.  Thank you for reaching out.  I have 2020 installed.

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Level 1

I can't send the log to the e-mail address you sent me.  Says mail delivery system - returned to sender.

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