Shirley77
Level 2
This widget could not be displayed.

I read similar issues in years past.  This is the first time I've had a problem.  Spent over two hours with technical support.  They said others were having the same problem.  Message says can't install on this system.

Labels (1)
0 Cheers
Orlando
Employee
Employee
This widget could not be displayed.

I'm sorry you've run into this issue. The engineering team is researching why this is happening, and will address it by our December release.

In the meantime, I posted a workaround in this post: https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/re-2020-won-t-load-says...

 

0 Cheers
Shirley77
Level 2
This widget could not be displayed.

I tried setting up the file you suggested and I still got the same message when trying to install. Software cannot be installed on my system.

0 Cheers
Orlando
Employee
Employee
This widget could not be displayed.

I'm sorry that didn't work. To double check, you created a new file called  ProSeriesPrereqBypass.txt  in your C:\\ drive? Do you get the message quickly after you start the installer, or does it go through most of the install? Can you specify the exact message you are getting? 

View solution in original post

0 Cheers
Shirley77
Level 2
This widget could not be displayed.

Albert was able to help me.  It was complicated.  Thank you for reaching out.  I have 2020 installed.

0 Cheers
Shirley77
Level 2
This widget could not be displayed.

I can't send the log to the e-mail address you sent me.  Says mail delivery system - returned to sender.

0 Cheers