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having trouble accessing my software

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Level 2

when i sign in , the message indicates that i need my administrator to grant me access .

i am the administrator and only user of my product for the last 3 years .

 

in any event m it will not allow me to indicate an email address so that i can grant me access 

 

something wrong 

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Community Manager
Community Manager

@085nicky wrote:

when i sign in , the message indicates that i need my administrator to grant me access .

i am the administrator and only user of my product for the last 3 years .

 

in any event m it will not allow me to indicate an email address so that i can grant me access 

 

something wrong 


I would encourage you to reach out to our ProSeries support team on this one. https://proconnect.intuit.com/community/help-articles/help/how-to-contact-proseries-for-help/00/4714


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Level 15
Level 15

Ive seen others mention this same issue.   If you Right click on the desktop icon for ProSeries and select Run As Administrator, does that do anything different?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 2

unfortunately it does not help 

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Level 15
Level 15

I feel like I got that message one time back in November shortly after installing the program and the Run as Administrator fixed it...but Ive seen others mention a similar issue.

@IntuitBettyJo  or @IntuitAustin  any ideas on this?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 2

any other thoughts 

 

i never had this problem before 

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Level 15
Level 15
Im not sure how my answer got marked as a solution, but maybe that can be undone since it did not solve it.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 2

ok i will stay connected for other solutions 

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Level 2

my issue is not solved .

 

can someone please help .

 

the accept solution was not intended 

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Level 15
Level 15

nicky, when you log in here  https://www.intuit.com/sign-in/   and look at Manage Users, are you the only name showing? and it shows you as the Account Administrator and gives you Admin Access like this?

administrator.png


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 2

i am confused . if i cannot loin to my product , then how do i check manage users ? 

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Level 15
Level 15

@085nicky wrote:

i am confused . if i cannot loin to my product , then how do i check manage users ? 


So you cant log into the your Intuit Online account at all either?  its not just the program? 

You may want to call support on this...not sure if they are open on weekends yet.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 10
Level 10

Do you have more than one user on your COMPUTER, or when you first setup computer  the administrator account is established when Windows is first installed or used on the machine. You need to log on as administrator.

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Level 2

ok will try that 

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Level 15
Level 15

@Terry53029 wrote:

Do you have more than one user on your COMPUTER, or when you first setup computer  the administrator account is established when Windows is first installed or used on the machine. You need to log on as administrator.


Good call Terry, I'm the only person that uses any of my computers, so Ive never had any other logins setup, I dont know what kind of limitations are in place in that situation.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 2

in the manage users , next to my name under my access it says account admin , so that looks ok. 

 

however under software access IT IS BLANK  it does not say admin ( master) 

I think that is the problem .

 

and there does not appear to be a way to type in admin ( master ) 

looks to me like intuit will need to fix this .

 

do you agree ? 

 

thank you 

 

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Level 15
Level 15

Yes, something is goofy on their end, I'm afraid you'll need to make the dreaded call to support, sorry.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 2

i agree ,  no issue like this the last 4 years i used the software .

 

thanks for trying to help .

 

i will cal monday . 

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Community Manager
Community Manager

@085nicky wrote:

when i sign in , the message indicates that i need my administrator to grant me access .

i am the administrator and only user of my product for the last 3 years .

 

in any event m it will not allow me to indicate an email address so that i can grant me access 

 

something wrong 


I would encourage you to reach out to our ProSeries support team on this one. https://proconnect.intuit.com/community/help-articles/help/how-to-contact-proseries-for-help/00/4714


**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Accept as solution"

View solution in original post

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Level 1

having trouble signing in to proseries basic 2019

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