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@085nicky wrote:

when i sign in , the message indicates that i need my administrator to grant me access .

i am the administrator and only user of my product for the last 3 years .

 

in any event m it will not allow me to indicate an email address so that i can grant me access 

 

something wrong 

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I would encourage you to reach out to our ProSeries support team on this one. https://proconnect.intuit.com/community/help-articles/help/how-to-contact-proseries-for-help/00/4714