Dependent Rejection

thetaxguy305 · ‎02-13-2021

I have some clients that claim only the dependent care expenses using the Q but are now getting rejected even though they're not claiming the dependent. Has anyone had this issue? I am guessing it has something to do with the way Intuit is transmitting the information to the IRS. And I just tried calling customer service and they're closed

qbteachmt · ‎02-13-2021

Are you sure they are closed?

"For customer service and technical support for ProSeries, ProSeries Basic, and using Intuit Link with ProSeries, please call 1-800-434-6818. We offer extended hours for support at the busiest tax-filing times. See below for extended hours. Closed on all holidays listed below."

https://proconnect.intuit.com/community/order-products-from-intuit/help/how-to-contact-proseries-for...

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thetaxguy305 · ‎02-13-2021

Yes it was my mistake, didn't realize that it was Pacific time. They were not very helpful anyway.

Dependent Rejection

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