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Dependent Rejection

riveraj83
Level 2

I have some clients that claim only the dependent care expenses using the Q but are now getting rejected even though they're not claiming the dependent. Has anyone had this issue? I am guessing it has something to do with the way Intuit is transmitting the information to the IRS. And I just tried calling customer service and they're closed

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2 Replies 2
qbteachmt
Level 15

Are you sure they are closed?

"For customer service and technical support for ProSeries, ProSeries Basic, and using Intuit Link with ProSeries, please call 1-800-434-6818. We offer extended hours for support at the busiest tax-filing times. See below for extended hours. Closed on all holidays listed below."

 

https://proconnect.intuit.com/community/order-products-from-intuit/help/how-to-contact-proseries-for...

 

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riveraj83
Level 2

Yes it was my mistake, didn't realize that it was Pacific time. They were not very helpful anyway.

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