client file missing

[faugust]

 I lost a client in client file but the client file appears in another client's file column with lost client social security last four numbers in client column  and  ss# column the other client ss# appears.    anybody ever experience this?  I am unable to retrieve and tried several ways 

[Just-Lisa-Now-]

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@faugust wrote:

 I lost a client in client file but the client file appears in another client's file column with lost client social security last four numbers in client column  and  ss# column the other client ss# appears.    anybody ever experience this?  I am unable to retrieve and tried several ways 

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Not sure I follow exactly what youre saying....have you exited the program and restarted/logged back in and found the same thing?

[faugust]

A client disappeared on client file list.  A second client shows missing client last 4 ss# in client file list column and second clients correct SS# in SS column.  So it appears another client has missing client file SS# in first column of client file list and their actual SS# in SS# column of client file list    its crazy   

[faugust]

yes I re booted computer and went out of program.  A client disappeared from client file list and I recently completed his taxes and efiled him.  Days later I noticed he was missing however his last four ss# appear in another clients file, and other client's  correct ss# in client file SS# column appears.  So second client has two SS# assigned to his file.   The missing client somehow is combined with another client.   

[Just-Lisa-Now-]

Very weird....Im not sure where to go with this.

"So second client has two SS# assigned to his file.   The missing client somehow is combined with another client.   "

If you open the second client file that has 2 SSNs assigned to it, do you see the info of the missing client?