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Client can't sign up for IRS online account

taxea96786
Level 7

My client can't sign up for an IRS online account to check her records because she doesn't have a credit card or any other of the verification items they require. I have researched for hours, can't get anyone at IRS on phone (of course) and don't know how to help.

Has anyone been able to get past this problem?

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itonewbie
Level 15

To set up an online account, the IRS does require some basic US financial account information to do a soft inquiry for verification.  If your client doesn't have any, my understanding is that there is no way she will be able to register for an account.

If all she needs some basic information about her return, she could call the IRS.  If she needs a transcript or copy of her tax return, she could call the IRS, submit a 4506 series form by mail, or authorize you to access her records/represent her.

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16 Replies 16
Just-Lisa-Now-
Level 15
Level 15
You cant reach a human at IRS using the Tax Practitioner Hotline either?  I always call first thing in the morning, I even had one time an actual person came on the line without even being put on hold!

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
taxea96786
Level 7
your first thing in the morning is probably much later for me. I am in Hawaii. I called today, waited more than 3 hours only to have the IRS finally say they were having technical difficulties and could not answer the call.
itonewbie
Level 15

To set up an online account, the IRS does require some basic US financial account information to do a soft inquiry for verification.  If your client doesn't have any, my understanding is that there is no way she will be able to register for an account.

If all she needs some basic information about her return, she could call the IRS.  If she needs a transcript or copy of her tax return, she could call the IRS, submit a 4506 series form by mail, or authorize you to access her records/represent her.

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Still an AllStar

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taxea96786
Level 7
she needs an accounting on all years due. I can't get the IRS to even answer after waiting more than 3 hours. I doubt the public line would be any better.
itonewbie
Level 15
Interesting, I'm based in HK and have no problem getting through to both the PPS (and regular line for my own account) just this week.
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dmoro6
Level 1

I have been trying to setup an account for two year now.  I have a mortgage - soft enquiry does not work.  I have a regular VISA card, that doesn't work.  I don't have any student or car loans.  I guess they just don't want me to sign up after all.

I'll have to use snail-mail if in fact that still works and will not take three or so months to get to me.  How frustrating this is and most of the information IRS collects upfront can't be any more secure, I don't get it.

David

qbteachmt
Level 15

@dmoro6 

You are not trying to help your client, using ProSeries to prepare their income tax for them as their paid professional. That means you are in the wrong place.

You seem to be lost on the internet.

You’ve come to a Peer User community for Intuit Tax Preparation products supporting tax preparation professionals using ProSeries, Proconnect and Lacerte , and you may be looking for support as an individual taxpayer. Please visit the TurboTax Help site for support.

Thanks.

 

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"Level Up" is a gaming function, not a real life function.
catheyc51
Level 1

Well that's a stupid comment. When you go to reply to a post it takes you to Intuit

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qbteachmt
Level 15

@catheyc51 

Yes, please don't Respond to email notifications from this forum that your topic has been updated, because you are responding to a Notification and it posts to the same forum that notified you.

You are having a discussion with this Forum and it isn't the place to discuss IRS issues. This is "peer users of ProSeries programs."

Please note; we no longer have a "lock this topic" tool to help you stop posting where things don't belong. This is on the internet, in a software users' group. It's not an IRS forum.

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renegade
Level 1

Sad how some people hate themselves so much that the take their frustration's of being a total loser out on other's. 

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qbteachmt
Level 15

@renegade 

"Sad how some people hate themselves so much that the take their frustration's of being a total loser out on other's."

Yes, it's true, and it doesn't have to be like this. Instead of trolling this forum, you could be helping others, but that means going to a community such as TurboTax offers general discussion topics.

This is a Software Support forum of peer user who bought ProSeries Software, Lacerte Software, and ProConnect Software.

It's sad when people who are lost on the internet ignore that someone is giving help and directions to better resources, but the trolls still want to hang out here and harass the users of the Programs in use here. Programs which cost tens of thousands of dollars, the Programs which people here are using on their jobs even now, on a Sunday, to work on their Clients' tax returns on a Sunday because of the craziness of the last minute tax law changes passed by Congress and made retroactive, creating a delay in IRS response, which creates a delay in Program providers, such as Intuit, being able to respond by the deadlines. You have people on these Program forums working together on State and Federal issues and waiting for updates to the programs they paid big money for, for the ability to submit forms that are due in the upcoming 10 days! Just how do you expect them to prepare tax returns for all the clients impacted, in that short timeframe?

Instead of finding your own Peer Community where you can be of help to others, you want to hide behind your monitor and keyboard and hang here and harass the people who are doing their jobs and hard at work to meet their clients' deadlines while they are trying to deal with this combination of professional chaos.

And so, here we are, trying to have a peer user support community for how to use the ProSeries, Lacerte and ProConnect Programs, since Intuit doesn't provide the kind of customer support you might expect by having Staff that can help, the users see their forum is interrupted by strangers that want to troll the forum.

Nicely played. That's one way to leave your mark on the world, by harassing people who are trying to do their jobs. I'm sure that makes you feel proud.

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catheyc51
Level 1

I have a credit card and it still won't take it. It tells me they can't verify it. Really??????????

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KeiaJ34
Level 1

The thing that worked for my husband was he used his account number from fingerhut and he now has an account. 

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Jberrios29
Level 1

Where did he put the Numbers in the credit card part and did he put all the numbers in? 

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Ggirl165
New Member

Good morning,I'm in the same situation, No luck.. Would my Disability Direct Express card work?

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qbteachmt
Level 15

@Ggirl165 

You are Lost on the internet. You are not using ProSeries Tax Programs, which is the community you stumbled onto here.

You want to use this IRS Link:

https://www.irs.gov/identity-theft-fraud-scams/get-an-identity-protection-pin

 

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"Level Up" is a gaming function, not a real life function.
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