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unable to purchase credits

Sylvia99
Level 1

I am trying to purchase more returns and I am getting the following message after I click on "buy more returns"

We were unable to load your purchase information Please contact us during our support hours to continue with your online purchase.

I very much need to print these taxes tonight.

Please any help would be appreciated.

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2 Replies 2
itonewbie
Level 15

Did you check that your credit card details are correct?  If so, I'm afraid you'd need to wait until they open in the morning tomorrow.

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Still an AllStar
Sylvia99
Level 1

Thanks, yes I had checked that.  I was able to purchase last week, but then the sales department made a correction to my pricing.  Since then I have not been able to purchase.

Unfortunately, I did not notice that the support hours are listed in pacific time.  Extra bummed about that.

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