unable to purchase credits

[Sylvia99]

I am trying to purchase more returns and I am getting the following message after I click on "buy more returns"

We were unable to load your purchase information Please contact us during our support hours to continue with your online purchase.

I very much need to print these taxes tonight.

Please any help would be appreciated.

[itonewbie]

Did you check that your credit card details are correct?  If so, I'm afraid you'd need to wait until they open in the morning tomorrow.

[Sylvia99]

Thanks, yes I had checked that.  I was able to purchase last week, but then the sales department made a correction to my pricing.  Since then I have not been able to purchase.

Unfortunately, I did not notice that the support hours are listed in pacific time.  Extra bummed about that.