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Who change the REP payment processing?

Level 2

The person who decided to upgrade the REP payment processing software...needs to be fired.

Now we have to call Lacerte to make a payment.

The payments made over the telephone...are not being applied to the balance due.

And trying to get a credit for a mistaken REP charge takes weeks.

The system worked fine last year. There was no reason to change what was already in place.