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sub screens

Level 1

is anyone having a problem seeing CTRL E sub screens to leave notes?  Example reason for a 1040X

I click on it and it ill not come up to type a reason but it is locked so I have to escape to move forward  with form

it has to be a setting or something

all my prior years they come up fine

thanks

 

Labels (1)
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3 Replies 3
Level 1

thanks but neither worked

could it be due to a windows update or multiple monitors?

thanks

 

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Level 15
Yes. Windows often buggers things up.
A second monitor could be sending the pop up to a small corner of the screen, that is what the 2nd link I gave tries to show how to fix.
You may want to call support (SYSTEM support)

ex-AllStar
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