Anyone have the following message when your Lacerte was installed on a network?
BeforeInitialize: = Error initializing config.
Could not create directory structure D:\SHAREDDATA\LACERTE\20TAX\IDATA\
I was transferred twice when I finally go through to support and then my call was dropped. I am wondering if someone has encountered support problems also.
I your data really on drive d:?
Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l... My guess is to use the FORCE websetup offered in it. https://proconnect.intuit.com/community/install-products/help/how-to-perform-a-force-install-of-lace...
I guess I was lucky when I called Monday morning. I got really thorough support on first try. Ask for system error support
Thank you all.
My support call back was successful, a high level agent called back due to heavy call load that day.
There was a corrupt configuration file that when the "OPTION20" file was renamed was able to locate the mapped drive when opening Lacerte.