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Lacerte Tax Network Installation

EdieB
Level 2

Anyone have the following message when your Lacerte was installed on a network?

 

BeforeInitialize: = Error initializing config.

Could not create directory structure D:\SHAREDDATA\LACERTE\20TAX\IDATA\

 

I was transferred twice when I finally go through to support and then my call was dropped.  I am wondering if someone has encountered support problems also.

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5 Replies 5
George4Tacks
Level 15
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EdieB
Level 2

Yes, on the server itself it is there on D:, but shared as the L: drive.

IT reports that the tool did not work.

This message is received when opening the software on the worker desktop.

Going to uninstall from the network and reinstall.

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George4Tacks
Level 15

Maybe something here? https://proconnect.intuit.com/community/open-programs/help/error-initializing-config-error-message-l...

I guess I was lucky when I called Monday morning. I got really thorough support on first try. Ask for system error support 


ex-AllStar
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Support issues. That's Intuit's slogan.

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EdieB
Level 2

Thank you all.

My support call back was successful, a high level agent called back due to heavy call load that day.

There was a corrupt configuration file that when the "OPTION20" file was renamed was able to locate the mapped drive when opening Lacerte.