jack-gts
Level 1
‎12-21-2020 03:01 PM

is anyone having a problem seeing CTRL E sub screens to leave notes?  Example reason for a 1040X

I click on it and it ill not come up to type a reason but it is locked so I have to escape to move forward  with form

it has to be a setting or something

all my prior years they come up fine

thanks

 

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George4Tacks
Level 15
‎12-21-2020 03:45 PM

Here is the Lacerte solution https://proconnect.intuit.com/community/help-articles/help/the-lacerte-program-or-a-lacerte-pop-up-w...  BUT you may want to try one of these first https://www.howtogeek.com/howto/windows/bring-misplaced-off-screen-windows-back-to-your-desktop-keyb...

 


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jack-gts
Level 1
‎12-23-2020 08:34 AM

thanks but neither worked

could it be due to a windows update or multiple monitors?

thanks

 

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George4Tacks
Level 15
‎12-23-2020 10:44 AM
Yes. Windows often buggers things up.
A second monitor could be sending the pop up to a small corner of the screen, that is what the 2nd link I gave tries to show how to fix.
You may want to call support (SYSTEM support)

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