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ProSystem FX Conversion - "Could not find any valid files" Help Please!

Level 2

I continue to get the following message when attempting to upload ProSystem FX backups for conversion:

"We could not find any valid files inside C:/CONVERSIONDATA folder. Please follow the backup instructions on the screen to backup your files."

The IT people making my backups are confident that they followed every instruction; and, thanks to an article that I found from Intuit Help, I can confirm that I have the correct file types: https://proconnect.intuit.com/community/import-or-export-data-files/help/prosystem-fx-backup-instruc...

Please help! I've been working at this for over a week and support just reads the Backup Instructions to me and offers very little assistance.

 

 

Labels (2)
13 Replies 13
Level 15

1. How is this any different than what you were discussing here? https://proconnect.intuit.com/community/lacerte-tax-discussions/discussion/prosystem-prior-cpa-firm-...

2. What year are you attempting to convert? 

3. Maybe @IntuitBettyJo could get someone to reach out to you to assist.

This is a user forum and we typically can not offer any help for product function. 


ex-AllStar
Level 2

Update: I and an associate were on the phone with LaCerte Support for over 2 hours yesterday for this, with no resolution.

The representative says that our files look correct, are in the correct place, and really should be seen as valid by the program.

This has been an extremely frustrating transition of our ProSystem FX data, and now it seems I will have to input everything manually which will take an inconceivable amount of time.

I tried to reach out to my sales rep from Intuit as well, and he has stopped responding after assuring that he would find someone to help.

Any assistance would be very much appreciated.

0 Cheers
Level 15

Maybe @IntuitAustin could get someone to look into this and reach out to you.

 


ex-AllStar
0 Cheers
Level 2

That would be fantastic. @IntuitAustin 

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Level 1

I am having the exact same problem

Level 2

I ended up manually entering 30 clients because support could not help and no solution was provided.

Wasted about 12 hours total on the phone with support and IT.

If you find something, let me know. Good luck to you!

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Level 15

@JZGilleo Yes, but it gave you some good practice in learning the new software. So far, other than the conversion snafu, how do you like Lacerte compared to ProSystems.  Just curious as I have some experience with each.


ex-AllStar
0 Cheers
Level 2

It certainly did give me practice! I also have used both, and overall I'd say LaCerte is pretty good and intuitive. There are some things that I don't like: all of the "This form is not available yet" pages, where I would want/expect a pro forma version based on the prior year's (K1, 8995, 1041, etc.) 

Then there are some minor things that were not intuitive and took some googling to figure out. But, yes, overall, it is pretty good and the price certainly beats ProSystem!

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Level 15

I would suggest that you review the 2019 returns, especially for accuracy in depreciation and state returns. If everything matches up, go to Screen 3 and go down to the last entry before Organizer Miscellaneous and remove the check mark for Converted client (proforma use only). This will allow more data to proforma to 2020. 

I would NOT proforma to 2020 yet. I expect at least one more update to 2019 before organizers and proforma will be good. I don't proforma until we are ready to really have client contacts. Lacerte does not do forms based on last year. If IRS has not yet released at least a proof version of a 2020 form, you won't see it in forms view. The computation will be there and are typically right on, but the form won't be there. 

Once the form is there, use a RIGHT CLICK on the line or box  you want to input and select "Jump to Input". If you need a zero to be input, what you use is a negative one (-1). F1 in input fields is very helpful. 

Also correct your spell check. Lacerte is a family name and does not have that French influence. At least you didn't get lacerate. 

Have a great season. 


ex-AllStar
Level 2

Thanks,

For the clients that I already began preparing in 2020, is there any sort of reverse-proforma to get the data into the 2019 application?

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Level 15
No.

ex-AllStar
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Level 1

Did you resolve this? I have the same issue.

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Level 1

Nope! Had to manually enter 30 clients’ prior year returns. Support was very unhelpful, hours and hours with nothing to show for it. 
And Prosystem wouldn’t even speak to me because I don’t have an account with them. Good luck!

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