I am taking over our tax preparation for several entities from our prior external CPA firm. I provided the instructions, and they are certain that they followed them. However, all that I am provided is several ZIP folders that cannot be opened.
Help would be greatly appreciated. I called in to the support line, and the person with whom I spoke was not sure what to do. He said that I might have to have ProSystem installed on my computer.
I had the external CPA firm try to open these ZIP folders as well, and they were unable to.
You, or maybe the Prior CPA Firm could follow these instructions? https://proconnect.intuit.com/community/import-or-export-data-files/help/prosystem-fx-backup-instruc...
You are posting to a forum of other users, you may have to contact support for more help.
If the ZIP file cannot be opened, it'd mean that the file was corrupted somehow, either during the compression, encryption, attachment, or transmission process. Or it could be that the encryption key was simply not correct.
If the problem is, indeed, that you simply cannot open the ZIP file, that has nothing to do with the conversion process and the best thing to do is to have the prior accountant repackage the ZIP file and test it for integrity before sending the new file to you.
Still an AllStar
Why are they even using zip compression. Is the file so large they can't get it onto a large flash drive and hand that over or mail it to you?
P.S. Once the conversion is done - Review the reuturn and correct items, especially state - Once you have "fixed" the return, look at screen 3 (1040 other similar screens in other modules) and look for a check mark at the first of the sections for Converted Client (proforma only) and remove that check mark. This will give you a far more accurate proforma to next year.