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eSignature Status not Updating

dnewton72
Level 2

We are finding the eSignature Status field is not updating.  We are using the Efile>Intuit eSignature>Update eSignature Status, but this still does not update the eSignature Status field on the main screen.

Are we missing a step, or a configuration somewhere on the back end?

 

Thank you!!

 

Dawn

 

 

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