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E-FILING RETURN ERROR

Jessica5
Level 2

When I am validating a return to e-file, an "Output File Name" box appears and I save the file but still cannot e-file my return.

I know this box sometimes comes up with DMS Database, I know how to fix that issue.  But never had it come up when e-filing a return.

How do I correct this issue, need to e-file return!

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IntuitAlicia
Employee
Employee

@Jessica5 You can access the PDF repair tool from within Lacerte:

  1. Click your F10 key to open the Lacerte Technical Support Info window. (Help > Troubleshoot)
  2. Click the Utilities drop-down menu and select PDF Repair.

This will allow you to run the repair tool without having to download it first.

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9 Comments 9
jimgeddingscpa
Level 1

I am having the exact same issue and I really need to e-file this return as well!! Help!

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George4Tacks
Level 15

Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l... It has a printer (pdf) repair tool. This sounds like that type of error. 

@IntuitBettyJo is this an unexpected behavior that has been reported to Lacerte?


Here's wishing you many Happy Returns
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Jessica5
Level 2

Thanks for the info.  I am not allowed to download and install the Lacerte Tool Hub file.  Microsoft blocks the download stating unsafe.

Any other ideas?

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George4Tacks
Level 15
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Jessica5
Level 2

Sorry, does same thing.  Any other options to walk thru problem?

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IntuitAlicia
Employee
Employee

@Jessica5 You can access the PDF repair tool from within Lacerte:

  1. Click your F10 key to open the Lacerte Technical Support Info window. (Help > Troubleshoot)
  2. Click the Utilities drop-down menu and select PDF Repair.

This will allow you to run the repair tool without having to download it first.

IntuitBettyJo
Community Manager
Community Manager

Thank you @IntuitAlicia 😊

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Jessica5
Level 2

@IntuitAlicia that worked!  Thank you so much!!

IntuitAlicia
Employee
Employee

@Jessica5 Happy to help!

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